Troubleshooting - Superior Fireplaces VRT4032ZEN Installation And Operation Instructions Manual

WARNING: Turn off heater and let cool before servicing. Only a qualifi ed
service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot.
This can damage ODS/pilot unit.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
Either the remote or touch pad buttons
are pressed to start the burner ignition
sequence and there is no function or
response.
34

TROUBLESHOOTING

POSSIBLE CAUSE
1. Missing or weak batteries at power
supply box or remote. Control mod-
ule may beep 10 times or may not
beep at all. LCD display may show
"BATTERY ERROR".
2. Unplugged power supply (battery)
box
3. Touch pad not plugged in to module
or plugged in incorrectly
4. Control valve wiring harness not
plugged in or not in proper position
5. Remote not communicating with
control module
SuperiorFireplaces.us.com
REMEDY
1. Check batteries and replace if need-
ed. (Batteries in the power supply
box can be tested with a multimeter
at the two connections at the back
of the battery housing where the
red and black wires are connected.
Set the multimeter to DC voltage,
initiate the ignition sequence, and
observe the voltage while the system
is lighting (under load). The system
will not function under 3.8 volts and
batteries should be replaced if the
voltage is under 4.0 volts.)
2. Plug power supply box to module.
3. Plug touch pad in module see Page
18, Figure 27. Check to see it is
positioned as shown.
4. Check to see that the control valve
wiring harness' blue connector is
plugged in to the module. Check to
see that it is aligned with the mating
pins. If any pins are visible, then the
connector is not in the correct posi-
tion. If this is the case, disconnect,
align, and reconnect to the module.
5. The remote communicates with
the module periodically. It doesn't
communicate with the module con-
tinuously to conserve battery power.
900719-00D