Resolving A System Firmware Boot Failure; Resolving A Vga Monitor Problem - IBM Power Systems 7063-CR1 Service Manual

This ends the procedure.

Resolving a system firmware boot failure

Learn how to identify the service action that is needed to resolve a failure while booting your system
firmware.
1. Does the baseboard management controller (BMC) respond to commands and are you able to access
the BMC web interface?
Note: To determine whether the BMC responds to commands, run the following ipmitool command:
ipmitool -I lanplus -U <username> -P <password> -H <bmc ip or bmc hostname> chassis status
If Then
Yes: Continue with step 3.
No: Continue with the next step.
2. Complete the following actions, one at a time, until the problem is resolved:
a. Reset the BMC remotely by entering the following command:
ipmitool -I lanplus -U <username> -P <password> -H <bmc ip or bmc hostname> mc reset cold
b. Disconnect the power cords from the system for 30 seconds. Reconnect the power cords, wait 5
minutes, and then go to step 1.
c. Update the BMC firmware by using the pUpdate command with the block transfer (BT) option.
For instructions, see "Resolving a BMC access problem" on page 2.
d. Replace the system backplane. To identify the physical location and the removal and replacement
procedure, see "7063-CR1 locations" on page 37.
This ends the procedure.
3. After you pressed the power button, did the system turn on but fail to display the Petitboot menu?
If Then
Yes: Continue with the next step.
No: This ends the procedure.
4. Complete the following actions, one at a time, until the problem is resolved:
a. Disconnect the power cords from the system for 30 seconds. Reconnect the power cords, wait 5
minutes, and then go to step 3.
b. Update the PNOR firmware. For instructions, see Getting fixes.
c. Replace the system backplane. To identify the physical location and the removal and replacement
procedure, see "7063-CR1 locations" on page 37.
This ends the procedure.

Resolving a VGA monitor problem

Learn how to identify the service action that is needed to resolve a video graphics array (VGA) monitor
problem.
1. Is the system powered on and is the VGA monitor connected to the VGA display port, but no video is
displayed?
If Then
Yes: Continue with the next step.
No: This ends the procedure.
Beginning troubleshooting and problem analysis
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