How To Recover Passwords; Troubleshooting Express Setup; Finding The Switch Serial Number - Cisco Catalyst IE3400 Heavy Duty Series Installation Manual

How to Recover Passwords

How to Recover Passwords
Password recovery is a feature that a system administrator can enable or disable. If password recovery is
disabled, the only way to recover from a lost or forgotten password is to clear the switch configuration entirely.
For this procedure, see the

Troubleshooting Express Setup

This section provides troubleshooting tips for the initial switch configuration.
Checklist
Was the SETUP LED blinking when you
pressed the Express Setup button?
Did you connect your PC to the wrong switch
port?
Did you start a browser session on your PC
before the SETUP LED was solid green?
Did you start a browser session on your PC and
the setup page did not appear?
Did you have a pop-up blocker running on your
PC when you connected to the switch port?
Did you have proxy settings enabled in your
browser software when you connected to the
switch port?
Did you have a wireless client running on your
PC when you connected to the switch port?
Do you need to change the switch IP address
after you have already completed the initial
setup?

Finding the Switch Serial Number

If you contact Cisco Technical Assistance, you need to know the serial number of your switch. The serial
number is on the compliance label on left hand side under the removeable door. You can also use the show
version privileged EXEC command to obtain the switch serial number.
Cisco Catalyst IE3400 Heavy Duty Series Hardware Installation Guide
30
"Resetting the Switch" section.
Recommendation
If no, or you are not sure, restart the switch. Make sure that
the SETUP LED is blinking when you press the Express
Setup button.
Verify that you are connected to the switch port with the
blinking LED.
If yes, or you are not sure, restart the switch, and repeat the
Express Setup procedure.
If the window does not appear, enter a URL in your browser,
such as Cisco.com or another well known website.
If yes, disconnect the cable from the switch port, disable the
pop-up blocker, press the Express Setup button, and
reconnect the cable to the blinking Ethernet port.
If yes, disconnect the cable from the switch port, disable the
proxy settings, press the Express Setup button, and reconnect
the cable to the blinking Ethernet port.
If yes, disconnect the cable from the switch port, disable the
wireless client, press the Express Setup button, and reconnect
the cable to the blinking Ethernet port.
Go to the Configure > Express Setup Device Manager
screen to change the switch IP address. For more information
about changing the switch IP address, see the Cisco IE 2000
Switch Software Configuration Guide at Cisco.com.
Troubleshooting