Logging In To An Acd Group; Acd Group Interaction With Other Features - 3Com 3500 Manual

CAUTION: ACD Group calls routed to a call coverage point always go to the point
configured for the ACD Group, not to the point configured for (or by) the ACD Group
member (that is, the member's personal call coverage point).
If the member has Do Not Disturb enabled, personal (non-ACD Group) calls go to the
call coverage point. However, ACD Group calls always ring on a member's phone,
regardless of the Do Not Disturb setting.
If your telephone is part of a bridged extension, see ACD Groups and Bridged Line
Calls for additional information.

Logging In to an ACD Group

When your administrator gives you your ACD group membership information, you can
log in to your ACD group (or groups if you have been assigned membership in multiple
groups). You must be logged in to an ACD group to receive calls for that group.
Before you can log in to an ACD group, you must be logged in to the VCX system,
which requires password authentication. See the overview section for your telephone in
this guide.
You log in to an ACD group by entering the feature code followed by ACD group number.
If you are already logged in, entering the same feature code and ACD group number
logs you out. You can also log in to and log out of an ACD group through the VCX User
Interface (see
To log in to an ACD group using a feature code:
1 Press Feature + 6 + 971.
The Display Panel shows a prompt requesting an ACD group number.
2 Enter the ACD group number, then press #.
The Display Panel indicates that your ACD group login status has changed.
Alternatively, you can combine steps 1 and 2 by entering the following single command:
*971*<ACD group number>
You can display all the ACD groups you are currently logged in to by pressing Feature +
6 + 973 (see

ACD Group Interaction with Other Features

This section describes how participation in an ACD group interacts with other VCX
telephone features. Note the following considerations:
An ACD group member that is logged into an ACD group and then initiates a malicious
call trace on a call, is immediately logged off of all ACD groups that he/she belongs to.
All directly-dialed internal calls can still be accepted by that member.
Viewing ACD Group Membership and
Viewing ACD Group Membership and Status).
With an ACD group, the VCX User Interface Selective Ringing feature allows you to
change the default ring tone to one of 27 ring tones, delay the ring for a specified
number of seconds, or silence the ringer and only allow the telephone to flash.
Status).
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