Call Transfer - Avaya J139 User Manual

Advanced features
You will get the following messages on your ePhone screen after the phone is configured or
disconnected from Avaya IX
• Shared Control is active
• Shared Control is inactive
For information on installing and configuring Avaya IX
Administering Avaya IX
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IX Workplace Client for Android, iOS, Mac, and Windows.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.
The types of Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.
Making a consultative transfer
About this task
Transfer a call by connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer soft key.
The phone displays the Enter transfer destination screen.
The first call is placed on hold.
2. Do one of the following:
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient's phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the call.
The call transfer is complete. This is also called attended transfer.
• Press Complete after the recipient's number starts ringing.
The call transfer is complete. This is also called unattended transfer.
Making a blind transfer
About this task
Use this procedure to transfer an active call without connecting a call with the transfer recipient.
October 2019
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Workplace Client:
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Workplace Client for Android, iOS, Mac, and Windowsand Using Avaya
Using Avaya J139 IP Phone SIP
Comments on this document? infodev@avaya.com
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Workplace Client, see Planning for and
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