Juniper MX960 Quick Start Manual page 29

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For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool located at
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
For international or direct-dial options in countries without toll-free numbers, visit
us at
Revision History
18 April 2008—530-021108-01 Revision 2. Removed automatic shutdown note.
Updated procedures to connect power and ground. Minor updates.
30 April 2007—530-021108-01 Revision 1. Added additional safety information and
DC input voltages. Updated the connect DC power procedure.
12 March 2007—530-017574-01 Revision 1. Initial release.
Copyright © 2008, Juniper Networks, Inc. All rights reserved.
Juniper Networks, the Juniper Networks logo, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other
countries. JUNOS and JUNOSe are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service
marks are the property of their respective owners.
Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or
otherwise revise this publication without notice.
Find CSC offerings:
http://www.juniper.net/customers/support/
Search for known bugs:
http://www2.juniper.net/kb/
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Manager:
Use the Case Manager tool in the CSC at
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
http://www.juniper.net/support/requesting-support.html
http://www.juniper.net/techpubs/
http://www.juniper.net/cm/
https://tools.juniper.net/SerialNumberEntitlementSearch/
http://www.juniper.net/cm/
.
Requesting Technical Support
Requesting Technical Support
.
.
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