Juniper MX960 Quick Start Manual page 28

MX960 Ethernet Services Router Quick Start
Table 5: Additional Books Available Through http://www.juniper.net/books
Book
Interdomain Multicast
Routing
JUNOS Cookbook
MPLS-Enabled Applications
OSPF and IS-IS: Choosing an
IGP for Large-Scale Networks
Routing Policy and Protocols
for Multivendor IP Networks
The Complete IS-IS Protocol
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need postsales technical support, you
can access our tools and resources online or open a case with JTAC.
Self-Help Online Tools and Resources
28
Requesting Technical Support
Description
Provides background and in-depth analysis of multicast routing using Protocol Independent
Multicast sparse mode (PIM SM) and Multicast Source Discovery Protocol (MSDP); details
any-source and source-specific multicast delivery models; explores multiprotocol BGP (MBGP)
and multicast IS-IS; explains Internet Gateway Management Protocol (IGMP) versions 1, 2, and
3; lists packet formats for IGMP, PIM, and MSDP; and provides a complete glossary of multicast
terms.
Provides detailed examples of common JUNOS software configuration tasks, such as basic router
configuration and file management, security and access control, logging, routing policy, firewalls,
routing protocols, MPLS, and VPNs.
Provides an overview of Multiprotocol Label Switching (MPLS) applications (such as Layer 3
virtual private networks [VPNs], Layer 2 VPNs, virtual private LAN service [VPLS], and
pseudowires), explains how to apply MPLS, examines the scaling requirements of equipment
at different points in the network, and covers the following topics: point-to-multipoint label
switched paths (LSPs), DiffServ-aware traffic engineering, class of service, interdomain traffic
engineering, path computation, route target filtering, multicast support for Layer 3 VPNs, and
management and troubleshooting of MPLS networks.
Explores the full range of characteristics and capabilities for the two major link-state routing
protocols: Open Shortest Path First (OSPF) and IS-IS. Explains architecture, packet types, and
addressing; demonstrates how to improve scalability; shows how to design large-scale networks
for maximum security and reliability; details protocol extensions for MPLS-based traffic
engineering, IPv6, and multitopology routing; and covers troubleshooting for OSPF and IS-IS
networks.
Provides a brief history of the Internet, explains IP addressing and routing (Routing Information
Protocol [RIP], OSPF, IS-IS, and Border Gateway Protocol [BGP]), explores ISP peering and
routing policies, and displays configurations for both Juniper Networks and other vendors'
routers.
Provides the insight and practical solutions necessary to understand the IS-IS protocol and how
it works by using a multivendor, real-world approach.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation —The JTAC centers have resources available 24 hours
a day, 7 days a week, 365 days a year.
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