NCR XL15 User Manual
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NCR XL15 User Manual

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User Guide
NCR XL15 (5915)
Release 1.0
BCC5–0000–5162
Issue C

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Summary of Contents for NCR XL15

  • Page 1 User Guide NCR XL15 (5915) Release 1.0 BCC5–0000–5162 Issue C...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR XL15 conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005-0000- 1589).
  • Page 4 Warning: DO NOT connect or disconnect any serial peripherals while the terminal is connected to AC power. This can result in system or printer damage. Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock.
  • Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
  • Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1: Product Overview Base Models Features and Benefits Optional Features Specifications Display Mounts XL–Series Stand (5915–F033, 5915–K033) Integration Tray Mount (5968–K024) Checkstand Mount (5968–K039) Wall Mount (7702–K320) Third Party Mounts Customer Display (7702–K453) Front Panel Power LED Label Locations Chapter 2: Hardware Installation Installation Restrictions...
  • Page 8 Touchscreen Cleaning Procedures Magnetic Stripe Reader Using the MSR Care of Cards Card Thickness Cabinet Cleaning Procedures Chapter 4: NCR Software OSD Utility Introduction Supported Features Installing the Utility Running the Utility (GUI Version) Main Menu Control Buttons Display Adjustment Procedures...

  • Page 9: Added Adapters (1432-C790-0001 And 1432-C791

    Revision Record Issue Date Remarks Feb 2017 First Issue July 2017 Added 0.5m Display Port Cable (1432-C483-0005) Added 0.5m Powered USB Cable (1432-C477-0005) Aug 2017 Removed Converter Cable (7932-4297-9998) Added Adapters (1432-C790-0001 and 1432-C791-0000)

  • Page 10: Chapter 1: Product Overview

    This stylish display is available as a 15–inch, projected capacitive (PCAP) or resistive touchscreen, or LED backlight non–touch. The XL15 display is compatible with any product that has a display port video and a USB interface and can be used as an associate display or rear mounted to a terminal or free standing to display pricing and promotional messages.

  • Page 11: Features And Benefits

    • Standard 4:3 Aspect Ratio • 1024x768, XGA Resolution • Display Port • Software OSD Support Peripherals MSR, NCR Encrypted USB 3- Provides a 3-Track, Encrypting MSR. Track Filler Plate, Right Side Provides a blank plate when an MSR is not installed.

  • Page 12: Optional Features

    Product Overview Optional Features Optional Features Description Power Cord 1416–C325–0030 US Power Cord Provides a 3m (118.11 in.) power cord for an external 1416–C323–0030 International Power power supply. Cord 1416–C321–0030 UK Power Cord 1416–C322–0030 Australia Power Cord 1416–C391–0030 China Power Cord 1416–C320–0030 SEV Power Cord 1416–C366–0030 India Power Cord...
  • Page 13 Product Overview Optional Features Description Display Port Cables 1432–C483–0005 0.5 m (19.69 in.) Display Provides a display port Port Cable cable used for integration Note: Current with XR7 terminal. To be cable will be used only on displays replaced with attached directly to the XR7 1432–C614–0005 POS table top stand.
  • Page 14 Product Overview Optional Features Description External Power 5915–F120 Universal Switching Provides a 12VDC Power Cables MEPS Power Supply - Adapter, 40W, DOE VI, 4 pin 12V, 2.5 A output for Mini-DIN connector. Touch (ROHS) 1432–C480–0013 1.3m USB Type A with Provides a 1.3m (51.18 in.) power connector USB cable with latching 1x8 connector on the display...
  • Page 15 Product Overview Optional Features Description Powered USB 1432–C477–0005 0.5m 12V Powered USB Provides a 0.5m (19.68 in.) Cables 12V USB power cable with latching 1x8 connector on the display end and a latching 12V USB + Power connector on the terminal end. Provides both power and touch communication.
  • Page 16 Product Overview Optional Features Description Audio Cable 1432–C593–0013 1.3m with 3.5mm plug Provides a 1.3m (51.18 in.) Male black cable for use on ter- minals with a line–out or audio port. 1432–C593–0040 4m with 3.5mm plug Provides a 4m (157.48 in.) Male black cable for use on ter- minals with a line–out or...

  • Page 17: Specifications

    Product Overview Specifications Feature Specifications Bezel Zero bezel, flat screen (PCAP) Touch – PCAP Projected Capacitive (10 point multi-touch) Touch – Resistive 5 Wire Resistive Touchscreen Life Expectancy • PCAP – Unlimited • Resistive – 50 million at one point Touch Driver Touch Interface Calibration...
  • Page 18 None MSR Option NCR Encrypted 3-Track Biometrics None Camera None Physical Mounting Interface VESA 75 mm & NCR 100 mm Color Black LED Life 50,000 hours (hours to ½ brightness of backlight) Retail Hardened Moisture/Dust Sealed display, Software OSD, Latching Cables...

  • Page 19: Display Mounts

    1-10 Product Overview Display Mounts XL–Series Stand (5915–F033, 5915–K033) Integration Tray Mount (5968–K024)

  • Page 20: Checkstand Mount (5968-K039)

    Product Overview 1-11 Checkstand Mount (5968–K039) Wall Mount (7702–K320)

  • Page 21: Third Party Mounts

    1-12 Product Overview Third Party Mounts VESA Adapter (5915–K320)

  • Page 22: Customer Display (7702-K453)

    Product Overview 1-13 Customer Display (7702–K453)

  • Page 23: Front Panel Power Led

    1-14 Product Overview Front Panel Power LED Color Description System OFF or No Power, No Video Signal Green System ON System Sleep...

  • Page 24: Label Locations

    Product Overview 1-15 Label Locations...

  • Page 25: Chapter 2: Hardware Installation

    Hardware Installation Chapter 2: Installation Restrictions Before installing the NCR XL15 (5915) Display, read and follow the guidelines in the XL15 POS Site Preparation Guide and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). • Install the display near an electrical outlet that is easily accessible. Use the power cord as a power disconnect device.

  • Page 26: Ergonomic Workplace

    2-17 Hardware Installation Ergonomic Workplace The NCR XL15 has a high brightness LCD, please observe the following when considering the terminal workplace. • Avoid direct glaring and reflective glaring light. Locate the terminal in a controlled luminance surrounding. When installed next to windows orient the terminal so it does not reflect the outside light.

  • Page 27: Installing The Display

    Hardware Installation 2-18 Installing the Display The XL15 Display can be mounted using a variety of mounts: • XL–Series Stand (5915–K033) • Wall Mount (7702–K320) • Integration Tray Mount (5968–K024) • Checkstand Mount (5968–K039) • Third–Party VESA Mounts This chapter explains how to perform an "Out–of–box" installation of the 5915 display mounted on the XL–Series Stand and how to connect cables to a POS terminal.

  • Page 28: Xl-Series Stand

    2-19 Hardware Installation XL-Series Stand 1. Connect the Display cables and route them according to the imprinted routing guide. a. Connect and route the Audio Cable first. Route the cable looping around the cable strain relief posts as shown. b. Connect the Display Power Cable and route straight down over the Audio Cable. c.
  • Page 29 Hardware Installation 2-20 a. Insert the VESA tabs into the slots in the rear of the Display and then slowly rotate the stand assembly downward. b. Rotate the Stand to the orientation shown below.
  • Page 30 2-21 Hardware Installation 3. Gently push the Stand assembly forward to properly align its mounting holes with the display. Secure the Stand with screws (2). 4. Pivot the display towards the back as shown.
  • Page 31 Hardware Installation 2-22 5. Route and secure the Display cables to the Mounting Bracket then through the Stand and then out the base opening. a. Route the Audio Cable first to the left slot and make sure it is behind the tab in the slot.
  • Page 32 2-23 Hardware Installation d. Route the cables through the neck slot then push cables through the curved neck opening and then out the base opening. Align the Audio Cable and Display Port Cable to the left side and the 12V USB Cable to the right side. e.

  • Page 33: Connecting To A Pos Terminal

    Hardware Installation 2-24 Connecting to a POS Terminal The following illustrations show the host terminal cable connections. The required cables vary depending on the available video connectors on the host terminal. Display Port Cables The Display Port Cable provides video to the display. •...

  • Page 34: External Power Cables

    2-25 Hardware Installation External Power Cables An External Power Cable provides both USB and power to the display when the host terminal does not have a USB 12V port available, but does have an available standard USB port. 1. Connect the External Power Cable to the display Power connector. 2.

  • Page 35: Powered Usb Cables

    Hardware Installation 2-26 Powered USB Cables The Powered USB Cable provides both USB and power to the display. Audio Cable The Audio Cable provides audio to the display. • Connect the Audio cable to the Audio Port connectors on both the display and the terminal.

  • Page 36: Adapters

    2-27 Hardware Installation Adapters HDMI to Display Port Adapter The HDMI to Display Port Adapter allows connection of a display with Display Port to a host terminal with an HDMI connection. The adapter must be used with a Display Port Cable. 1. Connect the Display Port Cable to the display. 2.
  • Page 37 Hardware Installation 2-28...
  • Page 38 2-29 Hardware Installation DVI-D to HDMI Adapter The DVI-D to HDMI Adapter allows connection of a display with Display Port to a host terminal with a DVI connection. The adapter must be used with a Display Port Cable and an HDMI to Display Port Adapter. 1.
  • Page 39 Hardware Installation 2-30...

  • Page 40: Chapter 3: Operation And Cleaning

    Therefore, the active surface is not directly touched and does not wear off by normal use. Since most surface contamination do not cause interference to the touchscreen the NCR XL15 (5915) can be used in public or severe environmental conditions.

  • Page 41: Resistive Touchscreen

    3-32 Operation and Cleaning Resistive Touchscreen The resistive TFT touchscreen is constructed of a hard-coated polyester top sheet that is overlaid on a conductive-coated glass layer. Voltage is applied to the top sheet. As a user touches the screen, the top sheet compresses and comes into contact with the glass layer, causing current to flow to the four corners in proportion to the distance from the edge.

  • Page 42: Magnetic Stripe Reader

    Operation and Cleaning 3-33 Magnetic Stripe Reader The NCR XL15 (5915) features an ISO 3-Track Encrypted MSR head. The card reading is bi-directional and is mounted on the right side of the display. Using the MSR Swipe the card through the slot in the MSR in a quick and steady movement. The magnetic stripe must be facing up and with the stripe in the slot.

  • Page 43: Cabinet Cleaning Procedures

    3-34 Operation and Cleaning Cabinet Cleaning Procedures 1. Disconnect the unit from the power outlet before cleaning. 2. Use a cloth lightly dampened with a mild detergent. 3. Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dis-solvent. Do not use thinner or benzene, abrasive cleaners, or compressed air.

  • Page 44: Chapter 4: Ncr Software Osd Utility

    NCR Software OSD Utility Chapter 4: Introduction The NCR Software OSD is an application that is used to adjust display parameters, such as Brightness, Contrast, and color. It also provides monitor identification information, such as the name, serial number, and manufacturer.

  • Page 45: Installing The Utility

    4-36 NCR Software OSD Utility Installing the Utility 1. Download the OSD Utility from the NCR website: http://www.ncr.com a. At this site, select the Support tab. b. Select Drivers and Patches Retail Support Files→ NCR RealPOS and → Peripherals→ Displays→ 5915.

  • Page 46: Running The Utility (Gui Version)

    NCR Software OSD Utility 4-37 Running the Utility (GUI Version) 1. Unzip the application to a folder of your choice on the target system. 2. In the unzipped folder, navigate to the OSD executable. Example: (32-Bit version) NCR_Software_OSD_GUI_x86_V2.1.6.3>> NCR_Software_OSD_GUI_x86.exe 3. Execute the file to start the application.
  • Page 47 4-38 NCR Software OSD Utility Refresh Button Refreshes data in the Monitors Detected panel (OSD does not auto detect). Use this button after connecting a new monitor to refresh the data. About Button Displays a brief description of the utility.
  • Page 48 NCR Software OSD Utility 4-39 Positioning Provides tools for gradually moving the image on the Display to a specific region (either left, right, up, or down). Size Provides tools for increasing or decreasing the height and width of the image on the Display.

  • Page 49: Display Adjustment Procedures

    4-40 NCR Software OSD Utility Display Adjustment Procedures The adjustment procedures are similar for most features. The color adjustment shown below is an example. Colour 1. Select the button. 2. The default Colour Settings menu has the 6500K radio button selected. To activate...

  • Page 50: Resetting Factory Defaults

    NCR Software OSD Utility 4-41 Resetting Factory Defaults Should the need arise the display settings can be reset to the factory defaults. Restore 1. Select the button. 2. All settings or just specific groups can be reset. Select the button of choice in the Restore window.

  • Page 51: Running The Utility (Console Version)

    5. Execute the file to start the application. NCR_Software_OSD_Console_x86.exe >> [Enter] A list of the available script command options are displayed, followed by several example scripts. If you need further assistance with creating scripts please contact your NCR representative for help.

  • Page 52: Chapter 5: Touchscreen Calibration

    Touchscreen Calibration Chapter 5: Only units with resistive touchscreens need to be calibrated. PCap displays do not require calibration. Proper Touchscreen Methods Before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen. • Face the monitor directly. •...

  • Page 53: Calibrating The Touchscreen

    5-44 Touch Screen Calibration Calibrating the Touchscreen Resistive Touchscreen Calibration 1. Run the calibration program. a. Open Windows Explorer. b. Navigate to the calibration program. Install Touch Drivers Resistive Touch Calibartion >> >> >> >> 2. Touch the center of the cross-hair target. When the target is touched, it disappears and another target appears.

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