NCR RealPOS X Series User Manual
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NCR RealPOS X Series User Manual

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User Guide
RealPOS X-Series Displays (5968/5985)
B005-0000-2337
Issue B

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Summary of Contents for NCR RealPOS X Series

  • Page 1 User Guide RealPOS X-Series Displays (5968/5985) B005-0000-2337 Issue B...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR RealPOS X-Series Displays conforms to all applicable legal requirements. To...
  • Page 4 Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug.
  • Page 5 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
  • Page 6 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.

  • Page 7: Table Of Contents

    Table of Contents Chapter 1: Product Overview Introduction Product IDs Standard Features Optional Features Compatibility Supported Resolutions Configurations Display Biometrics and MSR (Encrypted 3-track or JIS) Capacitive Biometric Reader (5968 15" and 18.5" Displays Only) Imager Keypad (5968 15" Display Only) Display Mounts X-Series Table Top Stand (5968-F031/K031, 5985-F031) XL Series Table Top Stand (5968-F033, 5915-K033)
  • Page 8 viii Power Indicator Label Locations Chapter 2: Hardware Installation Installation Restrictions Ergonomic Workplace Installing the Display Connecting the Host Terminal Cables Connecting to a POS Data and Power Connections Powered USB Cable External Power Cables Video and Audio Connections DisplayPort Cable HDMI Cable DVI to HDMI Cable VGA Cable...
  • Page 9 Card Thickness Biometrics Fingerprint Reader Sensor Cleaning Procedures Daily Cleaning Using the Biometrics Reader Software Drivers Cabinet Cleaning Procedures Chapter 4: NCR Software OSD Utility Introduction Supported Features Installing the Utility Running the Utility (GUI Version) Main Menu Monitors Detected Panel...
  • Page 10 Revision Record Issue Date Remarks Aug 2014 First Issue Jan 2019 Added Release 2 of 5968/5985 10.4" Display (with Port B) Added Imager, Keypad, Capacitive Biometric Reader Added 5968 18.5" Display (XT18)

  • Page 11: Chapter 1: Product Overview

    Product Overview Chapter 1: Introduction The NCR RealPOS X-Series Displays (also known as NCR 5968 and NCR 5985) offer an innovative design, multi-touch capability, ruggedized packaging, and more. The X- series displays are an ideal complement to any point-of-sale (POS) terminal.

  • Page 12: Product Ids

    Product Overview Product IDs Major Model Description 5968 5968-2110-9090 RealPOS XT10: 10.4" Resistive Touch Display with Port B, No Mount, No MSR 5968-1310-9090 RealPOS XT10: 10.4" Projected Capacitive Touch Display, No Mount, No MSR 5968-1115-9090 RealPOS XT15: 15" Resistive Touch Display, No Mount, No MSR 5968-1315-9090 RealPOS XT15: 15"...

  • Page 13: Standard Features

    • Video Interface: DisplayPort, HDMI, VGA, DVI through HDMI • Physical Mounting Interface: NCR custom and VESA 75mm/100mm mounting compliance • Flexible Cable Length Options (compatibility with NCR 1m and 4m external cables) • Clean (Hidden) Cable Management • Retail Hardened Display •...

  • Page 14: Compatibility

    Product Overview Compatibility The NCR X-Series Display is designed as an optional input/output device for the following host terminals: • NCR RealPOS 30 (7446) POS Terminal • NCR RealPOS 40 (7600) POS Terminal • NCR RealPOS 60 (7601) POS Terminal • NCR RealPOS 70 (7402) POS Terminal •...

  • Page 15: Configurations

    Product Overview Configurations Display...

  • Page 16: Biometrics And Msr (Encrypted 3-Track Or Jis)

    Product Overview Biometrics and MSR (Encrypted 3-track or JIS) Note: Biometrics available on 15" and 18.5" displays only. JIS MSR available on 10.4" and 15" displays only. Capacitive Biometric Reader (5968 15" and 18.5" Displays Only)

  • Page 17: Imager

    Product Overview Imager Keypad (5968 15" Display Only)

  • Page 18: Display Mounts

    Product Overview Display Mounts X-Series Table Top Stand (5968-F031/K031, 5985-F031) XL Series Table Top Stand (5968-F033, 5915-K033)

  • Page 19: Xr Series Table Top Stand With Power Brick (7702-K031)

    Product Overview XR Series Table Top Stand with Power Brick (7702-K031) Integration Tray Mount (5968-K024) Checkstand Mount (5968-K039)

  • Page 20: Wall Mount (7702-K320)

    1-10 Product Overview Wall Mount (7702-K320) VESA Mount Spacer (7702-K321, For 10.4" and 15" Displays Only) The Rear Cover has a VESA Pattern to accommodate Third-Party Mounts. A VESA Mount Spacer (7702-K321) is available for when the VESA mount is larger than the inset in the Rear Cover, which provides a flat surface for the mount.

  • Page 21: X-Series Display Extension Arm Mount (7702-K453, For 10.4" And 15" Displays Only)

    Product Overview 1-11 X-Series Display Extension Arm Mount (7702-K453, For 10.4" and 15" Displays Only) This mount (7702-K453) is used to add an X-Series Display as a second display on an XR Series Stand (7702-K031). The second display is mounted on an Extension Arm connected to the bottom of the Stand.

  • Page 22: Power Indicator

    1-12 Product Overview Power Indicator The Front Panel Power LED has multiple functions as defined below. Color Description Black System OFF or No power Blue System ON Green (1 sec.) Searching for an active video signal Note: The display does not have an ON/OFF power switch.

  • Page 23: Label Locations

    Product Overview 1-13 Label Locations...
  • Page 24 1-14...

  • Page 25: Chapter 2: Hardware Installation

    Hardware Installation Chapter 2: Installation Restrictions • Before installing the NCR RealPOS X-Series Display, read and follow the guidelines in the RealPOS X-Series Displays (5968/5985) Site Preparation Guide (BCC5-0000-5292) and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). • Install the display near an electrical outlet that is easily accessible. Use the power cord as a power disconnect device.

  • Page 26: Ergonomic Workplace

    2-16 Hardware Installation Ergonomic Workplace The display has a high brightness LCD but for best results please observe the following when considering the terminal workplace. • Avoid direct–glaring and reflective–glaring light. Locate the terminal in a controlled luminance surrounding. When installed next to windows position the terminal so it does not reflect the outside light.

  • Page 27: Installing The Display

    Hardware Installation 2-17 Installing the Display The display can be mounted using a variety of mounts. • X-Series Table Top Stand (5968-F031/K031, 5985-F031) • XL Series Table Top Stand (5968-F033, 5915-K033) • XR Series Table Top Stand (7702-K031) • Integration Tray Mount (5968-K024) •...

  • Page 28: Connecting The Host Terminal Cables

    2-18 Hardware Installation Connecting the Host Terminal Cables 1. Unpack the display in the desired location. 2. Pivot the display toward the back.

  • Page 29: Connecting To A Pos

    Hardware Installation 2-19 Connecting to a POS The following illustrations show the host terminal cable connections. The required cables vary depending on the available video connectors on the host terminal. Data and Power Connections Powered USB Cable The Powered USB Cable provides both USB and power to the display. 1.

  • Page 30: External Power Cables

    2-20 Hardware Installation External Power Cables An External Power Cable provides both USB and power to the display when the host terminal does not have a USB 12V port available, but does have an available standard USB port. 1. Connect the External Power Cable to the display Power connector. 2.

  • Page 31: Video And Audio Connections

    Hardware Installation 2-21 Video and Audio Connections DisplayPort Cable The DisplayPort Cable provides both video and audio to the display. • Connect the DisplayPort Cable to the DisplayPort connectors on both the display and the host terminal.

  • Page 32: Hdmi Cable

    2-22 Hardware Installation HDMI Cable The HDMI Cable provides both video and audio to the display. • Connect the HDMI Cable to the HDMI connectors on both the display and the host terminal.

  • Page 33: Dvi To Hdmi Cable

    Hardware Installation 2-23 DVI to HDMI Cable If the host terminal does not have an HDMI port you can use the DVI to HDMI Cable for video to the display. A separate Audio Cable is required for audio. 1. Connect the DVI end of the cable to the DVI connector on the host terminal. 2.

  • Page 34: Vga Cable

    2-24 Hardware Installation VGA Cable For host terminals that only have VGA for video, a VGA Cable can be used to provide video to the display. A separate Audio Cable is required for audio. 1. Connect the VGA Cable to the VGA connectors on both the display and host terminal.

  • Page 35: Cable Routing

    Hardware Installation 2-25 Cable Routing Routing Cables for Strain Relief The display features a zip tie attachment to prevent cable strain on the cable connectors. Cables are zip tied together at the display head and routed into the mount or stand. An extended latch is featured on the reusable zip tie to aid with quick removal without cutting the tie or damaging the wires.
  • Page 36 2-26 Hardware Installation 4. Bend the cables at a right angle so they cross horizontally into the open zip tie. Note: Allow enough slack in the cables prior to closing the reusable zip tie. 5. Tighten the zip tie firmly to keep the cables in place. 6.
  • Page 37 Hardware Installation 2-27 Note: The cable management location differs slightly depending on the screen size. The 10.4" display has an added plastic zip tie mount and the 15" display has a molded zip tie mount. Both are located at the bottom and back of the display.

  • Page 38: X-Series Table Top Stand (5968-F031/K031, 5985-F031)

    2-28 Hardware Installation X-Series Table Top Stand (5968-F031/K031, 5985-F031) The X-Series Table Top Stand includes a hook and loop cable management wrap to properly route the cables though the bottom of the stand. 1. Complete the steps for cable management on the display head. 2.

  • Page 39: Xr Series Table Top Stand (7702-K031)

    Hardware Installation 2-29 XR Series Table Top Stand (7702-K031) Cables are routed out the opening in the Cable Cover and down through the Stand. 1. Complete the steps for cable management on the display head. 2. Adjust the display head so it is rotated as far as possible to access the connectors. This ensures a large enough service loop to minimize strain.
  • Page 40 2-30 Hardware Installation 5. Route the cables down through the opening in the Stand Base. 6. Close the Base Stand Cover and secure it with the Captive Thumb Screw. 7. Replace the Upper Stand Cover.

  • Page 41: Third-Party Mounts

    Hardware Installation 2-31 Third-Party Mounts VESA Mount Spacer The Rear Cover has a VESA Pattern to accommodate third-party mounts. A VESA Mount Spacer (7702-K321) is available for when the VESA mount is larger than the inset in the Rear Cover, which provides a flat surface for the mount.

  • Page 42: Mounting Screw Length

    2-32 Hardware Installation Mounting Screw Length Mount the VESA Mount Spacer (7702-K321) and the third-party mounting plate on the back of the display. The required screw length depends on the thickness of the third- party mounting plate. Note: For 10.4" RealPOS X-Series Displays, use the 75 mm pattern on the VESA Mount Spacer.
  • Page 43 Hardware Installation 2-33 Use the below table to determine the proper screw to use. Mounting Plate Thickness Screw Size Screw Description 0.5mm – 2mm M4 x 14 Steel Pan Head with SEMS Washer 2mm – 4mm M4 x 16 Steel Pan Head with SEMS Washer 4mm –...
  • Page 44 2-34...

  • Page 45: Chapter 3: Operation And Cleaning

    Operation and Cleaning Chapter 3: Touch Screens There are two types of touch screens for the RealPOS X-Series Display (5968): • Projected Capacitive (PCap) Touch Screen • Resistive Touch Screen Projected Capacitive Touch Screen PCap touch screens have all the benefits of normal capacitive touch screens and more. •...

  • Page 46: Resistive Touch Screen

    3-36 Operation and Cleaning Resistive Touch Screen The resistive TFT touch screen is constructed of a hard-coated polyester top sheet that is overlaid on a conductive-coated glass layer. Voltage is applied to the top sheet. As a user touches the screen, the top sheet compresses and comes into contact with the glass layer, causing current to flow to the four corners in proportion to the distance from the edge.

  • Page 47: Magnetic Stripe Reader

    Operation and Cleaning 3-37 Magnetic Stripe Reader There are two types of Magnetic Stripe Readers (MSR) for the display. • ISO 3-Track (Encrypted) • JIS The card reading is bi-directional and can be mounted on the right side of the display. Using the MSR Swipe the card through the slot in the MSR in a quick and steady movement.

  • Page 48: Biometrics Fingerprint Reader

    3-38 Operation and Cleaning Biometrics Fingerprint Reader High quality fingerprint templates are imperative for the security of the biometric security system. Low quality fingerprint templates can impact future read rates. Therefore, using the Biometrics Module should be done very carefully. In case of inexperienced users who are using the module for the first time, the process should be assisted (guided) by an administrator or experienced user.

  • Page 49: Software Drivers

    Operation and Cleaning 3-39 Under normal usage conditions dirt, residue, oils, and other materials can collect on users’ fingers. This can possibly cause poor collection of fingerprint data, which can cause performance degradation. For best results it is recommended that the user keep their fingers relatively clean and free of residue that may alter the sensor performance.

  • Page 50: Cabinet Cleaning Procedures

    3-40 Operation and Cleaning Cabinet Cleaning Procedures 1. Disconnect the unit from the power outlet before cleaning. 2. Use a cloth lightly dampened with a mild detergent. 3. Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dis-solvent. Do not use thinner or benzene, abrasive cleaners, or compressed air.

  • Page 51: Chapter 4: Ncr Software Osd Utility

    NCR Software OSD Utility Chapter 4: Introduction The NCR Software OSD is an application that is used to adjust display parameters, such as brightness, contrast, and Color. It also provides monitor identification information, such as the name, serial number, and manufacturer.

  • Page 52: Installing The Utility

    4-42 NCR Software OSD Utility Installing the Utility 1. Download the OSD Utility from the NCR website: http://www.ncr.com a. At this site, select the Support tab. b. Select Drivers and Patches Retail Support Files→ NCR RealPOS and → Peripherals→ Displays→ 5968.

  • Page 53: Running The Utility (Gui Version)

    NCR Software OSD Utility 4-43 Running the Utility (GUI Version) 1. Unzip the application to a folder of your choice on the target system. 2. In the unzipped folder, navigate to the OSD executable. Example: (32-Bit version) NCR_Software_OSD_GUI_x86_V2.1.6.3>> NCR_Software_OSD_GUI_x86.exe 3. Execute the file to start the application.

  • Page 54: Control Buttons

    4-44 NCR Software OSD Utility Control Buttons The Control Buttons show the available features that can be modified. Unavailable features are grayed out. Refresh Button Refreshes data in the Monitors Detected panel (OSD does not auto detect). Use this button after connecting a new monitor to refresh the data.
  • Page 55 NCR Software OSD Utility 4-45 Brightness Provides tools for adjusting Display brightness settings. Contrast Provides tools for adjusting Display contrast settings. Positioning Provides tools for gradually moving the image on the Display to a specific region (either left, right, up, or down).

  • Page 56: Display Adjustment Procedures

    4-46 NCR Software OSD Utility Language Provides listing of the supported languages and permits changing the OSD language. Display Adjustment Procedures The adjustment procedures are similar for most features. The color adjustment shown below is an example. 1. Select the Colour button.

  • Page 57: Resetting Factory Defaults

    NCR Software OSD Utility 4-47 Resetting Factory Defaults Should the need arise the display settings can be reset to the factory defaults. Restore 1. Select the button. 2. All settings or just specific groups can be reset. Select the button of choice in the Restore window.

  • Page 58: Running The Utility (Console Version)

    5. Execute the file to start the application. NCR_Software_OSD_Console_x86.exe >> [Enter] A list of the available script command options are displayed, followed by several example scripts. If you need further assistance with creating scripts please contact your NCR representative for help.

  • Page 59: Appendix A: Touch Screen Calibration

    Touch Screen Calibration Appendix A: Note: Only units with resistive touch screens need to be calibrated. PCap displays do not require calibration. Proper Touch Screen Methods Before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen. •...

  • Page 60: Calibrating The Touch Screen

    A-50 Proper Touch Screen Methods Calibrating the Touch Screen Resistive Touch Screen Calibration 1. Run the calibration program. a. Open Windows Explorer. b. Navigate to the calibration program. Install Touch Drivers Resistive Touch Calibartion >> >> >> >> 2. Touch the center of the cross-hair target. When the target is touched, it disappears and another target appears.

  • Page 61: Pcap Touch Screen Calibration

    Proper Touch Screen Methods A-51 PCap Touch Screen Calibration PCap touch displays rarely need to be re-calibrated. However, if the need should arise use the following procedure. 1. Run the calibration program. Start >> Programs >> UPDD >> Calibrate 2. Touch the center of the cross-hair target. When the target is touched, it switches to a green check mark.

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