Testing The Network Connection; Customer Service - Bosch FLEXIDOME IP starlight 8000i Series Installation Manual

36 en | Troubleshooting
The unit is not
operational after a
firmware upload.
Web browser contains
empty fields.
8.2

Testing the network connection

The ping command can be used to check the connection between two IP addresses. This
allows testing whether a device is active in the network.
1.
2.
If the device is found, the response appears as "Reply from ... ", followed by the number of
bytes sent and the transmission time in milliseconds. Otherwise, the device cannot be
accessed via the network. This might be because:
–
–
8.3

Customer service

If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to Bosch Security Systems customer service.
The version numbers of the internal firmware can be viewed on a service page. Please note
this information before contacting customer service.
1.
2.
2019.07 | 02 |
Power failure during
programming by firmware file.
Incorrect firmware file.
Active proxy server in network.
Open the DOS command prompt.
Type ping followed by the IP address of the device.
The device is not properly connected to the network. Check the cable connections in this
case.
The device is not correctly integrated into the network. Check the IP address, subnet
mask, and gateway address.
In the address bar of your browser, after the unit IP address, enter: /version
for example: 192.168.0.80/version
Write down the information or print out the page.
Installation manual
FLEXIDOME IP starlight 8000i
Have the unit checked by
Customer Service and replace if
necessary.
Enter the IP address of the unit
followed by /main.htm in your
Web browser and repeat the
upload.
Create a rule in the local
computer's proxy settings to
exclude local IP addresses.
Bosch Security Systems B.V.