Hapter; Service And Support; Service Returns - VeriFone QX700 Installation Manual

Service and Support

Service Returns

NOTE
For QX700 problems, contact your local VeriFone representative or service
provider.
For device product service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your VeriFone representative.
Before returning the contactless reader to VeriFone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more contactless units for repair or replacement
(U.S. customers only).
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels (see
bottom of each unit to be returned:
•
Product ID, including the model and part number. For example,
"M139-xxx-xx-WWA" and "PTID xxxxxxxx."
•
Serial number (S/N xxx-xxx-xxx).
2
Within the United States, call VeriFone toll-free at 1-800-834-4366.
3
Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
C

HAPTER

Figure 9) on the
QX700 I G
NSTALLATION UIDE
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