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Related Manuals for VeriFone QX700
Summary of Contents for VeriFone QX700
- Page 1 QX700 Installation Guide VeriFone Part Number DOC139-003-EN-A, Revision A.10...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Cleaning Potentially Explosive Environments ....... 19 QX700 I NSTALLATION UIDE... - Page 4 Transactions Fail To Process ........25 Guidelines QX700 I NSTALLATION...
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Page 5: Preface
Maintenance and Cleaning. Explains maintenance of the device. Chapter Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. -
Page 6: Conventions And Acronyms
Artema Vending Terminal CTLS Contactless Light-Emitting Diode Multi Drop Bus Merchandise Return Authorization Near Field Communications Point-of-Sale Relative Humidity RJ45 Registered Jack 45 RTS/CTS Request to Send / Clear to Send Secure Access Module SRAM Static Random-Access Memory QX700 I NSTALLATION UIDE... -
Page 7: H A P T E R Device Overview
HAPTER Device Overview This chapter provides a brief description of VeriFone’s QX700 contactless reader. The device is a peripheral contactless payment processing device that supports payment transaction in a variety of environments, specifically outdoor and unattended markets. Features and The QX700 is VeriFone’s contactless acceptance peripheral device. It creates an... -
Page 8: Security
VERVIEW Features and Benefits • Rugged and reliable design • Connects with various VeriFone unattended POS terminals • Conducive design supports payment transactions in a variety of payment situations, such as transportation, vending, and kiosk environments Security The following EMVCo features of the device ensure secure contactless transactions: •... -
Page 9: Setup Selecting Reader Location
Avoid placing metallic objects at the front of the card reader, apart from the mounting surface. Environmental The contactless device is waterproof and dustproof, and is suitable for outdoor Factors use. The reader is designed for any rainfall to run off of it and fade-proof from sun exposure. QX700 I NSTALLATION UIDE... -
Page 10: Unpacking The Shipping Carton
Save the shipping carton and packing material for future repacking or moving of the device. Do not use a unit that has been damaged. WARNING If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately. QX700 I NSTALLATION UIDE... -
Page 11: Examining The Reader Features
CONNECTOR Figure 2 QX700 Rear View VeriFone ships variants of the reader for different markets. Your unit may have a NOTE different configuration and may look different from the illustration. The indicator LED options may or may not be present. However, the basic processes described in this guide remain the same, regardless of the configuration. -
Page 12: Front Functions
Replacing SAM card. Cards Observe standard precautions in handling electrostatically sensitive devices. CAUTION Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or replace Disconnect the device from any external devices. SAM cards Place the reader face down on a soft, clean surface to protect from scratches. - Page 13 Installing SAM Card Replace the back casing and tighten the screws, after inserting or replacing the necessary cards. Figure 5 Replacing QX700 Back Casing NOTE Tighten the screws using a Phillips head screw and with a recommended tightening torque of 4.0 kgfcm.
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Page 14: Connecting Unit To A Controlling Device
The cable used is controlling device-dependent. Various connections include: NOTE vending machines, electronic payment terminals, PCs, and other VeriFone unattended terminals. Contact your local VeriFone representative or distributor to see which connections are suitable for your needs. See Accessories and Documentation for cable ordering information. -
Page 15: Contactless Support
Use M5 mounting studs with a minimum length of 12 mm. NOTE To tighten the nuts, use either a socket wrench, or an open jaw wrench, with a recommended tightening torque of 7.0 kgfcm. Figure 7 Mounting the Contactless Reader QX700 I NSTALLATION UIDE... -
Page 16: Using The Reader
The contactless unit uses various audible and visual confirmations to confirm transactions. NOTE The actual audible and visual confirmations may vary depending on regional and customer requirements. Figure 8 Conducting a Contactless Transaction QX700 I NSTALLATION UIDE... -
Page 17: Hapter
Peripheral Ports • 1 RJ45-based RS-232 serial port (with or without RS-232 receiver, model dependent) Communication • Baud rate: 19,200 to 115,200; default at 19,200 • Data format: 8-bits, no parity, one stop bit • RTS/CTS: All off QX700 I NSTALLATION UIDE... - Page 18 PECIFICATIONS QX700 I NSTALLATION UIDE...
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Page 19: Maintenance And Cleaning
These suggestions apply equally to your contactless device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest VeriFone-authorized service provider for servicing or replacement. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. - Page 20 AINTENANCE AND LEANING Additional Safety Information QX700 I NSTALLATION UIDE...
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Page 21: Hapter
HAPTER Service and Support For QX700 problems, contact your local VeriFone representative or service provider. For device product service and repair information: • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. - Page 22 You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to VeriFone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
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Page 23: Accessories And Documentation
VeriFone representative or service provider to identify the best cable for your needs. External Power Power pack connection to a PC host requires a separate power supply. Contact Supply your local VeriFone distributor to determine which power pack or power cord fits your needs: PWR268-001-01-B Universal DC power pack (supplied separately) -
Page 24: Documentation
ERVICE AND UPPORT Accessories and Documentation Documentation QX700 Certifications and Regulations Sheet VPN - DOC139-001-EN QX700 Quick Installation Guide VPN - DOC139-002-EN QX700 Reference Guide VPN - DOC139-004-EN Contactless Software Programmers Guide VPN - 26807 CTLS Interface Developers Guide VPN - 27584... -
Page 25: Hapter
HAPTER Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a QX700 device and the appropriate corrective action. if the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance. - Page 26 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com QX700 Installation Guide VeriFone Part Number DOC139-003-EN-A, Revision A...
- Page 27 • Increase the separation between the equipment and receiver. Carefully inspect the shipping carton and its contents for any damage. If the QX700 or any product component appears damaged or • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Page 28 QX700 Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 ______________________________________________________________________ Manufacturer’s Name VeriFone, Inc. Manufacturer’s Address VeriFone, Inc. 1400 West Stanford Ranch Road Suite 200, Rocklin, CA 95765 USA Declares, that the product Model Number:...