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VeriFone Carbon 8 Installation Manual

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Carbon 8
Installation Guide
Verifone Part Number DOC179-123-EN-A, Revision A.1

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Summary of Contents for VeriFone Carbon 8

  • Page 1 Carbon 8 Installation Guide Verifone Part Number DOC179-123-EN-A, Revision A.1...
  • Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Verifone Carbon Features........
  • Page 4  ONTENTS Printer Stand ..........30 H AP T ER Maintenance and Additional Safety Information .

  • Page 5: Preface

    Related To learn more about the card reader and controller device, refer to the following Documentation set of documents and their associated Verifone Part Numbers (VPNs). Carbon 8 Certifications and Regulations Sheet VPN DOC179-121-EN-x Carbon 8 Quick Installation Guide...

  • Page 6: Conventions And Acronyms

    Acronyms. The pencil icon is used to If exchanging cables, use a highlight important information. Verifone-approved cable. NOTE The caution symbol indicates Using an incorrectly rated power possible hardware or software supply can damage the unit or CAUTION failure, or loss of data.
  • Page 7 REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PIN Transaction Security QVGA Quarter Video Graphics Array RJ45 Registered Jack 45 modular connector Secure Access Module Smart card Smart card reader Secure Digital Static Data Authentication SDHC Secure Digital High Capacity Subscriber Identity Module SubMiniature version A connector Thin-film transistor...
  • Page 8 REFACE Conventions and Acronyms ARBON NSTALLATION UIDE...

  • Page 9: Hapter

    Power • Service port (Service use only) You can find the Carbon 8 service ports on the lower right area behind the NOTE 5-inch screen. The Stand ports are accessible from the underside of the unit, while the tablet ports and slots are on the sides of the lower right corner.

  • Page 10: Performance

    1 GB SDRAM and 16 GB Flash for System • 8-inch color TFT display capacitive touch panel LCD (1280 x 800) • Provides power and data to the Carbon 8 unit • Barcode scanning enabled for front and rear cameras •...

  • Page 11: True Multi-Application Capability

    The Carbon 8 ensures uncompromising reliability from Verifone, the worldwide leader in e-payment. True Multi- • The Carbon 8 offers 512 MB flash and 512 MB of dynamic memory allocation Application for the consumer terminal and 1GB of SDRAM, 16GB of Flash for System for Capability the merchant tablet, which supports multiple applications on each side.
  • Page 12 EVICE VERVIEW Features and Benefits ARBON NSTALLATION UIDE...

  • Page 13: Setup

    HAPTER Setup This chapter describes the setup procedures for the Carbon 8, under the following sections: • Selecting Unit Location • Unpacking the Shipping Carton • Examining the Unit’s Features • Establishing Communication • Loading a Paper Roll in the Printer •...

  • Page 14: Environmental Factors

    Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. • Position the Carbon 8 so that it is angled in such a way that PIN spying is difficult. •...

  • Page 15: Periodic Inspection

    NOTE Verifone ships variants of the Carbon 8 for different markets. Your unit may have different options or accessories described in this section. Remove all plastic wrapping from the terminal and other components.

  • Page 16: Examining The Unit's Features

    Before you continue the installation process, review the features of the device Unit’s Features (see Figure Figure 2, and Figure The following illustration shows the Carbon 8 payment components, as well as the tablet memory expansion and other features. READER CTLS SD CARD READER COMPARTMENT...

  • Page 17: Verifone Carbon Features

    ETUP Examining the Unit’s Features The following illustration shows the Carbon 8 rear components, featuring the charging and data contacts, speakers, camera, as well as the MSAM and USB compartment. TABLET SPEAKER TABLET GRAB HANDLE MODEL AND SERIAL NUMBERS CHARGING...

  • Page 18: Establishing Communication

    WARNING Do not connect the device to the power supply until all peripherals are attached. Establishing You can connect the Carbon 8 Stand to your network using an ethernet cable. You Communication can also connect using the Wi-Fi option. Connecting by...

  • Page 19: Loading A Paper Roll In The Printer

    Roll in the in the printer. Printer The Carbon 8 Printer Module uses a roll of 80 mm x 80 mm, single-ply, thermal- sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll.
  • Page 20 ETUP Loading a Paper Roll in the Printer Gently drop the paper roll into the printer tray. Figure 7 Loading Paper Roll Pull the paper past the printer door (see Figure Figure 8 Pulling Paper Through Before Closing Door Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.
  • Page 21 ETUP Loading a Paper Roll in the Printer Close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door (see Figure 10). Figure 10 Closing Printer Door ARBON NSTALLATION UIDE...

  • Page 22: Installing Or Replacing Msam Cards

    For paper ordering information, refer to Accessories and Documentation. Installing or When you first receive your Carbon 8, you may need to install one or more MSAM Replacing MSAM cards, or you may need to replace old cards. Cards Observe standard precautions when handling electrostatically sensitive devices.

  • Page 23: Connecting Optional Devices

    Swing the MSAM cover down to secure it in place. Figure 13 Closing MSAM Cover Connecting The Carbon 8 device supports peripheral devices designed for use with electronic Optional point-of-sale terminals. Devices Before connecting any peripheral device, power down the terminal and remove CAUTION the power plug from the Stand.

  • Page 24: Connecting The Power Pack

    Connecting the Power Pack Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. Optional Device You can connect several devices to your Carbon 8 using the ports on the Connections underside of the Stand. NOTE Tuck the cables under the Stand legs when all cables are installed.
  • Page 25 ETUP Connecting the Power Pack NOTE Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the stand. ARBON NSTALLATION UIDE...
  • Page 26 ETUP Connecting the Power Pack To connect the power Turn the Stand over to access the power port. pack Insert the round barrel connector (see A in Figure 15) into the power port, then tuck the cable under the Stand leg nearest the power port. Figure 15 Power Connection Connect the power adapter to the power brick (see B in Figure 15).

  • Page 27: Using The Smart Card Reader

    ETUP Using the Smart Card Reader Place the Stand on a stable platform and mount the Carbon 8 unit on the stand. Figure 16 Mounting Carbon 8 on Stand If the Carbon 8 unit does not automatically power up, press the power button...

  • Page 28: Using The Magnetic Card Reader

    Consumer Display before removing the card. Premature card removal will invalidate the transaction. Using the The Carbon 8 terminal supports credit or debit card transactions. If customers’ Magnetic Card cards do not have an EMV chip or are not Smart Card compliant, use the Reader magnetic card reader to perform payment transactions.

  • Page 29: Using The Contactless Reader

    ETUP Using the Contactless Reader Using the Carbon 8 provides a third alternative to paying for goods and services: CTLS Contactless payments. Use this option when customers opt for contactless payments using Reader their cards or compatible devices. To perform a CTLS...
  • Page 30 ETUP Using the Contactless Reader ARBON NSTALLATION UIDE...

  • Page 31: Hapter

    Carbon 8 system. Technical Refer to the following information on the power, weight, temperature, memory, Specifications ports and other technical details about your Carbon 8 system. Consumer Display Temperature • Operating Environment: 0°C to +50 °C (32 °F to 122 °F) •...

  • Page 32: Merchant Tablet

    PECIFICATIONS Technical Specifications Merchant Tablet Unit Power Requirements • Input power rating: 5 V DC, 2.2 A. Temperature • Operating Environment: 0°C to +50 °C (32 °F to 122 °F) • Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F) •...
  • Page 33 PECIFICATIONS Technical Specifications • Paper cutter Communication • Wi-Fi • Bluetooth • Ethernet • Speed 10 Base-T /100 Base-TX • Compliant with IEEE802.3 LAN networks. • • Three 500 mA USB high speed ports • One 1 A USB high speed port •...
  • Page 34 PECIFICATIONS Technical Specifications ARBON NSTALLATION UIDE...

  • Page 35: Hapter

    HAPTER Maintenance and Cleaning Your Carbon 8 should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics.
  • Page 36 AINTENANCE AND LEANING Additional Safety Information ARBON NSTALLATION UIDE...

  • Page 37: Hapter

    HAPTER Service and Support For Carbon 8 problems, contact your local Verifone representative or service provider. For device product service and repair information: • USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.

  • Page 38: Service And Support Service Returns

    Step 1, to the MRA department at 1-727-953-4172 (U.S.). • Please address the fax clearly to the attention of the “Verifone MRA Dept.” • Include a telephone number where you can be reached and your fax number. ARBON...

  • Page 39: Accessories And Documentation

    You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
  • Page 40 ERVICE AND UPPORT Accessories and Documentation ARBON NSTALLATION UIDE...

  • Page 41: Hapter

    Replace the paper roll and close the printer door. If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality printer paper. CAUTION Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer Accessories and Documentation. ARBON...

  • Page 42: Peripheral Device Does Not Work

    • Verify that the paper roll is properly installed and the printer door securely closed. • If the problem persists, contact your Verifone distributor or service provider. ARBON NSTALLATION UIDE...

  • Page 43: Consumer Display Does Not Show Correct Or Readable Information

    Connect the terminal in to a known-good power supply (if you have one) to Show Correct or see if this clears the problem. Readable • If the problem persists, contact your local Verifone representative for Information assistance. ARBON NSTALLATION UIDE...
  • Page 44 ROUBLESHOOTING UIDELINES Consumer Display Does not Show Correct or Readable Information ARBON NSTALLATION UIDE...

  • Page 45: A P P En Di

    French Text Caution Setup page The Carbon 8 is not waterproof or Le Carbon 8 est pas étanche ou à la dustproof, and is intended for poussière, et est destiné à une utilisation indoor use only. en intérieur. Any damage to the unit from Tout dommage à...
  • Page 46 AUTION AND ARNING ESSAGES Carbon 8 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page Observe standard precautions Respecter les précautions standard lors when handling electrostatically de la manipulation des appareils sensitive devices.
  • Page 47 à une source d'alimentation active automatiquement la powers up the Carbon 8 terminal if borne Carbon 8 si l'unité est montée sur the unit is mounted on the stand. le support. Warning Setup...
  • Page 48 Verifone, Inc. 1-800-Verifone www.verifone.com Carbon 8 Installation Guide Verifone Part Number DOC179-123-EN-A, Revision A.1...

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