Errors; 94Y Errors - Lexmark MS312 Service Manual

Action
Step 31
Contact your next level of support. You will need the following information:
•
Exact 900.xx error digits and complete error message
•
Printed menu settings page
•
Printed network settings page
•
Device error log
•
A sample print file if the error appears to be isolated to a single file
•
File/Application used if the error is related to specific print file
•
Device operating system
•
Driver used (PCL/PS)
•
Frequency of the occurrence of the error

912 errors

912 error messages
Error code Description
912.xx Unrecoverable Engine firmware error
POR the machine. If the error re‑occurs, then
update the firmware. If the error continues
occurring, then check the controller board.

94y errors

94y error messages
Error code Description
940.xx RIP to engine communication failure—the zero
crossing signal used for fuser control in the low
voltage (LV) power supply has failed, or the wrong
low voltage power supply has been installed.
948.xx Failed engine card—pel clock check failed.
Replace the controller board.
949.xx Failed engine card—delay line calibration failure.
Replace the controller board.
Action
Go to
page
Action
Go to
Go to
223.
Diagnostics and troubleshooting
140
Yes No
"Controller board service check" on
153.
"LVPS service check" on page
"Controller board removal" on page
4514-330
128.