Client Assistant; Analyzing And Correcting Problems; Problems With Buttons; Problems With Callback And Voice Output - Siemens HiPath Xpressions Unified Messaging User Manual

2.6.13

Client Assistant

Clicking the Client Assistant
Xpressions mailbox using your default browser.
2.6.14

Analyzing and Correcting Problems

The problems and causes described below should help you to identify and correct problems
which may occur. If you are unable to solve a problem, it may be caused by the server. Please
consult your system administrator in this situation.
2.6.14.1

Problems with Buttons

Description of error:
Following installation, the HiPath Xpressions buttons (for example, Business Phone) are not
displayed.
Possible cause:
A Microsoft Outlook process was active during installation. Close down and then restart Mi-
crosoft Outlook.
The new buttons are not visible. By clicking Other Buttons
buttons which are not visible are displayed.
2.6.14.2

Problems with Callback and Voice Output

Description of error:
After clicking the buttons Business Callback, Mobile Callback or Playback, the telephone
does not ring.
Possible cause:
If the message "Unable to connect the Server", appears on the screen, it is indicative of a prob-
lem with the network or that the server name entered in the Server field in the
HiPath Xpressions tab sheet is incorrect. Correct this entry if necessary.
If the message does not appear on the screen, the number entered in the Phone number field
on the HiPath Xpressions tab sheet is probably incorrect. Correct this entry if necessary.
A31003-S2330-B690-2-7619, January 2003
HiPath Xpressions V3.0, User Manual
Mailbox Processing on the PC and the E-Mail Service
button starts the configuration program for your HiPath
HiPath Xpressions Outlook Extensions
in the right-hand border, other
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