Shared Call Appearance - Mitel 6920 Quick Reference Manual

Shared Call Appearance

Traffic cases:
Answer an incoming Press the SCA key that is flashing
call on a SCA line (green fast flashing).
Make an outgoing Press the SCA key, enter the digits
call from a SCA line: and press Dial.
Park and retrieve the The member that has the active call
call
presses
flashes slowly with green light.
Any member in the group can
retrieve the call by pressing the
SCA key that is flashing slowly with
red light.
Conferencing A member in the group wants to
participate in an active call. The
member presses the SCA key with
the active call indicated with red
steady light. (The feature has to be
enabled by the system
administrator).
Extra Directory Number (EDN)
The system administrator can assign one or several
extra directory numbers (lines) to your telephone. The
extra directory number is represented on a line key or a
softkey.
Make a call from a Press the wanted EDN line or
EDN line: shortcut key. Enter the number,
press Dial.
Answer a call to an Press the EDN key that is flashing.
EDN line:
MX-ONE - Mitel 6920
Call Park Pool
You can park a call and transfer the call at a specific
directory number (also called Call Park Pool) and any
extension can pick up the call. If the call is not picked up
within a few minutes, the call will recall your extension.
Transfer the call to
the call park pool:
. The SCA key
Pick up a call that is
parked in the call
park pool
Intercom
The system adminstrator can initiate an intercom
connection on a softkey on your phone. When you
press the key, a call is set up towards a predefined party
and it is answered automatically.
Initiate an Intercom
call:
Answer an Intercom
call
Mitel 6920 Quick Reference Guide
You have an active call. Press the
Xfer softkey to put the call on hold.
Dial the number to the call park
pool. Note the number (here called
B-number) that shows up on the
display. Press the Xfer softkey to
transfer the call.
Inform the person that shall take
the call that he/she shall pickup the
call on number (B-number).
Dial the B-number that you
received from your collegue. When
you hear the busy tone press More
> CallPickUp softkey to pick up
the call.
Press the Intercom softkey.
The Intercom key is flashing, a ring
signal is heard and the call is
answered automatically.
You hear the other party in the
speaker, but the other party cannot
hear you and the mute key is lit.
You have to press the mute key
to let the other party
hear you.
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