Shared Call Appearance (Sca) - Mitel 6869 Quick Reference Manual

Mitel 6869 Quick Reference Guide

Shared Call Appearance (SCA)

The SCA feature allows a group of terminals to control
the incoming and outgoing calls on a common line.
Your extension number can be represented on a SCA
key on other extensions in your work group. Any
member can answer calls to your SCA line and make
outgoing calls on the SCA line.
A member that have an active call, can put the call on
hold and it can be retrived from any member in the
group. This is a simple way to exchange/move calls
between the members
Any member in the work group can initiate a by barge
into an active SCA line. This feature is enabled by the
system administrator.
If your phone is monitoring other members with SCA
lines, these SCA lines are represented on L3, L4 or on
softkeys
Lamp indications:
Main rule: Green light when it is your call. Red light
when somebody else in the SCA group has the active
call. This is valid for the L1 and L2keys but when a SCA
line is represented on a softkey, only red light can be
shown. The table below describes the L1-L2 keys:
Steady green light: Active call. You are the owner of the
call.
Steady red light Active call. Somebody else in the
SCA group is the owner of the call.
Fast flashing green Incoming call. Anyone in the SCA
light: group can answer the call.
Slow flashing green Parked call. You have parked the
light call from your terminal
Slow flashing red Parked call. Somebody else in the
light SCA group has parked the call.
Traffic cases:
Answer an incoming Press the SCA key that is flashing
call on a SCA line (green fast flashing).
14
Shared Call Appearance
Make an outgoing Press the SCA key, enter the digits
call from a SCA line: and press Dial
Park and retrieve the The member that has the active call
call presses
flashes slowly with green light.
Any member in the group can
retrieve the call by pressing the
SCA key that is flashing slowly with
red light.
Conferencing A member in the group wants to
participate in an active call. The
member presses the SCA key with
the active call indicated with red
steady light. (The feature has to be
enabled by the system
administrator).
Extra Directory Number (EDN)
The system administrator can assign one or several
extra directory numbers (lines) to your telephone. The
extra directory number is represented on a line key or a
softkey.
Make a call from a Press the wanted EDN line or
EDN line: softkey. Enter the number, press
Dial.
Answer a call to an Press the EDN key that is flashing.
EDN line:
. The SCA key
MX-ONE - Mitel 6869