Shared Call Appearance (Sca) - Mitel 6739 Quick Reference Manual

Mitel 6739 Quick Reference Guide
Boss Secretary(Continued)
Activate the Boss Press the PEN softkey
Secretary feature on
The lamp at the PEN softkey is lit
the telephone of the
and the text Service Requested is
boss
shown in the display
In the display, the active personal
number list #1 is shown.
On the secretary's telephone the
lamp is lit at the PEN softkey
The calls to the boss, are
announced on the secretary's
telephone
Deactivate the Boss Press the PEN softkey
Secretary feature on
The lamp at the PEN softkey is lit
the telephone of the
and the text Service Requested is
boss
shown in the displayy
In the display, the personal number
profile without the boss secretary
feature #2 is shown.
On the secretary's telephone the
lamp is also switched off at the PEN
softkey
The calls to the boss, are
announced on the telephone of the
boss
8

Shared Call Appearance (SCA)

The SCA feature allows a group of terminals to control
the incoming and outgoing calls on a common line.
Your extension number can be reperesented on a SCA
key on other extensions in your work group. Any
member can answer calls to your SCA line and make
outgoing calls on the SCA line.
A member that have an active call, can put the call on
hold and it can be retrived from any member in the
group. This is a simple way to exchange/move calls
between the members
Any memeber in the work group can initiate a
conference by barge into an active SCA line. This feature
is enabled by the system administrator.
If your phone is monitoring other members with SCA
lines, these SCA lines are represented on L3 or on
softkeys
The label at an EDN softkey, begins with Lx where x is
the line number. Example: L4 Order desk
Lamp indications:
Main rule: Green light when it is your call. Red light
when somebody else in the SCA group has the active
call. The table below describes the L1-L3 keys and the
soft keys used for SCA:
Steady green light: Active call. You are the owner of the
call.
Steady red light Active call. Somebody else in the
SCA group is the owner of the call.
Fast flashing green Incoming call. Anyone in the SCA
light: group can answer the call.
Slow flashing green Parked call. You have parked the
light call from your terminal
Slow flashing red Parked call. Somebody else in the
light SCA group has parked the call.
Traffic cases:
Answer an incoming Press the SCA key that is flashing
call on a SCA line (green fast flashing).
MX-ONE – Mitel 6739