Troubleshooting - Siemens SIMATIC RF310M Operating Instructions Manual

Troubleshooting

Table 11- 1
Problem
The display goes blank when
reading/writing.
The display is blank after
switching on.
Icons are missing on the display. The icon has been deleted.
Error messages appear that are
not defined in the user
documentation.
The green LED on the read
head of the RF310M does not
go out after a read/write access
to the transponder.
The supervisor password is not
known.
The password for the write
commands of the SIMATIC
RF310M application has been
forgotten.
The tag at the read head is not
read.
The function "Write Tag" cannot
be executed/is represented in
gray in the menu.
Writing or protection of the OTP
area does not function
SIMATIC RF310M Mobile Reader
Operating Instructions, 10/2013, J31069-D0191-U001-A6-7618
Possible cause
The battery or the batteries of the
reader are empty.
The battery or the batteries are
•
empty.
Software or driver were deleted
•
from the Flash Disk.
-
The program was illegally aborted.
-
-
The tag is defective.
The tag is too far away from the read
head.
The orientation of the tag antenna
does not comply with the alignment
of the reader antenna.
It was previously read in the
protected OTP area.
Write access to an OTP memory
•
area which is already used
the tag is defective
•
An invalid transponder type was set
An attempt is being made to write to
a protected area
Problem recovery
Insert the device into the charging and docking
station or insert new batteries.
Insert the device into the charging and
•
docking station or insert new batteries.
Send in the device.
•
Restore the factory settings by running a system
reset. Press and hold down the <ON/OFF>
(red), <FN> (orange) and <FN> (blue) buttons
simultaneously for approximately 6 seconds.
As an alternative, remove the batteries from the
basic device and re-insert them after 60 s.
Copy in the most recent back-up.
Use a different/new tag.
Reduce the distance between the read head
and the tag. Please observe the limit distances
between the reader and tags. Refer to the limit
distances in section Technical Specifications
(Page 99)
Ensure correct alignment of the transponder
antenna and reader antenna. See Antenna and
antenna field (Page 16).
Execute the function "Read Tag". Following this,
the tag can be written to again assuming that
the OTP area is not protected.
First read the OTP area in order to determine
whether the tag is still functioning or whether
this area is already protected.
Check the transponder setting.
Correct the area to be written (see section The
data editor (Page 34)).
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