Appendix D2: Terms Of Guarantee - Kalfire W Series Installation And User Manual

APPENDIX D2: Terms of guarantee

Kal-fire products, which are covered by this guarantee, have been
carefully made from high quality materials. If, despite this care,
faults or defects occur, the following guarantee stipulations apply:
1. Before the appliance is installed, the authorised installer
must ensure that the flue gas duct is in good quality and
in good working order. The wood burning fireplace must
be built in by authorised installers, in accordance with the
national and any regional applicable legislations, and must
be installed in accordance with the installation instructions
supplied with the Kalfire.
2. Kal-fire B.V. is not liable for the installation of the Kalfire.
3. The period of guarantee for Kal-fire wood burning built-
in fireplaces is five years, commencing on the date of
purchase. This date must be clearly and legibly stated on
the invoice.
4. Glass, sealings and the fire bricks or skamol plates are not
covered by this guarantee.
5. This guarantee is only valid if the fireplace has been used
normally and only if wood has been used as fuel.
6. The guarantee covers the replacement or repair of all
defects, identified by the manufacturer.
7. The guarantee does not give any entitlement for
compensation, in case if the Kalfire cannot be used.
8. The renewal or replacement of parts that fall under the
guarantee, will not prolong the total term of the guarantee.
9. If, within the period covered by the guarantee, a defect
occurs as a result of a manufacturing fault or faulty
material, Kal-fire will send the replacement part free of
charge to the installer, without compensation for the
disassembly/assembly. Transport costs are for the account
of the user.
10. If the installer is unable to remedy the defect/malfunction,
he can expressly request the assistance of Kal-fire (only in
BENELUX countries).
11. The fireplace in its entirety, or parts of the fireplace,
may only be returned for inspection or repair after prior
consultation. These goods should be accompanied by a
fully completed guarantee document (Appendix C1) and the
dated proof of purchase.
12. With any on-site service (only in BENELUX countries)
by Kal-fire during the guarantee period, the guarantee
documents (Appendix C1 and the dated proof of purchase)
must be handed over.
13. For service carried out on site, outside the guarantee
period, material costs, labour hours and call out costs will be
charged.
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The guarantee does not apply:
1. If faults do not, or only partially, comply with the points
mentioned above.
2. If the fireplace has been modified in any way, without the
permission of Kal-fire.
3. If the fireplace is transported without adequate packaging
and protection.
4. If the fireplace changes ownership.
5. If the installation and/or operating instructions given by the
manufacturer have not been followed.
6. If damage is caused by external causes (jolts, lightning,
falls, flood, overheating of the fireplace) during transport,
storage or assembly.
7. In the event of incorrect treatment, improper and poor use
and/or neglect of the appliance.
8. If repairs or supplies of separate parts have been carried
out by another manufacturer or a dealer not authorised by
our company.
9. In the event that the proof of guarantee and the original
and dated proof of purchase cannot be presented, and / or
when the particulars on the proof of purchase have been
tampered with (date deleted, made illegible, changed etc.).