Troubleshooting - Bowflex MAX Trainer M5u User Manual

Troubleshooting

Condition/Problem
No display/partial display/unit
will not turn on
No response on Console when
button is pushed
No speed/RPM reading
Unit operates but Bluetooth
®
Heart Rate (HR) not displayed
Things to Check
Check electrical (wall) outlet
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connec-
Check data cable
connections/orientation
Check data cable integrity
Check console display for
damage
AC Adapter
Console Display
Console Button Assembly
Check data cable integrity from
Console Button Assembly to
Console
Check data cable
connections/orientation
Check console display for
damage
Check Console Button As-
sembly
Check data cable integrity
Check data cable
connections/orientation
Check magnet position (requires
shroud removal)
Check Speed Sensor (requires
shroud removal)
Console Electronics
Heart Rate Strap (not provided)
Heart Rate Strap Batteries
Interference
Replace Chest Strap
Replace Console
Make sure unit is plugged into a functioning wall outlet.
tion at unit if either are damaged.
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
Check for visual sign that AC Adapter is cracked or otherwise damaged.
Replace AC Adapter if damaged.
If Console only has partial display and all connections are fine, replace the
Console.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
Try other buttons to get any response on the Console.
All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
Check for visual sign that the Console Button Assembly is otherwise dam-
aged. Replace the Console Button Assembly if damaged.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
All wires in cable should be intact. If any are cut or crimped, replace cable.
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Magnet should be in place on pulley.
Speed sensor should be aligned with magnet and connected to data cable.
Realign sensor if necessary. Replace if there is any damage to the sensor or
the connecting wire.
If tests reveal no other issues, contact Customer Service (if inside US/Cana-
da) or your local distributor (if outside US/Canada).
Make sure strap is directly against skin and contact area is wet.
If strap has replaceable batteries, install new batteries.
Try moving unit away from sources of interference (TV, Microwave, etc).
If interference is eliminated and HR does not function, replace strap.
If HR still does not function, replace Console.
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User's Manual
Solution