Mercedes-Benz Wallbox Home Operating Manual page 15

Where can I order spare parts for the Wallbox?
Should you need spare parts for your Wallbox, please contact your local Mercedes-Benz technical support.
•
The key for opening the housing cover or for unblocking the charging procedure has been lost. Can I order a
replacement key?
Two keys for unlocking the housing cover are included with the Mercedes-Benz Wallbox Home. Two keys for the key switch
•
on the side of the box, which is used to unblock the charging procedure, are also included: If both keys to the key switch
have been lost and the key switch on the right hand side of the housing is in the horizontal position, the Wallbox is blocked
for charging operations and no further charging procedures are possible. In case of loss of the housing cover key (Order
No.: E290400) or key switch key (Order No.: E390401) you can order replacements from:
eMobility Support
›
Phone +49 (0) 9123 188-600
›
Email emobility.support@abl.de
›
You will need the serial number of your Wallbox for ordering replacement keys for
•
the key switch. You can find the serial number on the product label on the under-
side of the housing.
Mercedes-Benz Wallbox Home
Wallbox serial number
| Resolving errors 11