Operational Malfunctions And; Solutions; Taking The Product Out Of And; Back Into Operation - Mercedes-Benz Wallbox Home Operating Manual

the upstream miniature circuit breaker in the domestic power distribution as not all errors can be resolved by the automatic
restart of the Wallbox.
CAUTION!
If the Wallbox continues to show error messages during charging, please always contact your local Mercedes-Benz techni-
cal support. It is possible that your vehicle must be repaired or the Wallbox needs to be replaced before the vehicle can be
charged again using the Wallbox.
Operational malfunctions and solutions
For secure operation, the Mercedes-Benz Wallbox Home must be protected during operation by an upstream miniature circuit
breaker in the domestic power distribution and the internal residual current circuit breaker. To take suitable measures and
restore operation in case of malfunction, you must first clearly identify the type of error. The following errors may occur:
Type of error Possible cause
The Wallbox does not have
The LED is not a power supply.
functioning.
An internal fault has oc-
curred in the Wallbox.
The charging plug is not
The electric vehicle is
properly plugged into the
not recognized.
vehicle.
The Mercedes-Benz Wall-
Die LED shows an er-
box Home detects a mal-
ror code.
function.
PLEASE NOTE!
Should the power supply for the Wallbox be faulty, contact the specialist electrical contractor who installed the device.
Taking the product out of and back into operation
If required, you can take your Mercedes-Benz Wallbox Home out of operation. Proceed as follows:
1. Switch off the upstream miniature circuit breaker in your domestic power distribution (connection
to the electricity grid is interrupted).
2. Unlock the housing cover of the Wallbox
3. Open the access flap in the electronic components cover
sidual current circuit breaker
4. Close the access flap in the electronic components cover
Wallbox and lock it.
1
Now, the Mercedes-Benz Wallbox Home can no longer be used for charging.
To take the Wallbox back into operation at a later time, please proceed as follows:
1. Remove the housing cover of the Wallbox
2. Open the access flap in the electronic components cover
al current circuit breaker
3. Close the access flap in the electronic components cover
Wallbox and lock it.
1
4. Switch on the upstream miniature circuit breaker in your domestic power distribution.
Suggested solution
The power supply is interrupted: Check the upstream miniature circuit breaker in the domestic power distribu-
tion and the internal residual current circuit breaker (see section "Maintenance" on page 14) and switch
them back on if required. If the error repeats or occurs permanently, contact your local Mercedes-Benz tech-
nical support.
The Wallbox must be replaced. In this case, please contact your local Mercedes-Benz technical support.
Remove the charging plug from the vehicle and plug it back in: If the error continues to occur, please contact
your local Mercedes-Benz technical support.
Restart the Wallbox by switching off the power supply via the upstream miniature circuit breaker in your do-
mestic power distribution and then back on again. If the error repeats or occurs permanently, take the Wall-
box out of operation (see below) and contact your local Mercedes-Benz technical support.
using the housing cover key and remove it.
1
to the 0 position.
3
.
1
to the I position (connection with the electricity grid is established).
3
and flick the pivot lever of the re-
2
, replace the housing cover of the
2
and flick the pivot lever of the residu-
2
, replace the housing cover of the
2
Mercedes-Benz Wallbox Home
1
2
3
| Resolving errors 9