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Unit operates but Contact HR not displayed
Console displays "E2" error code
No speed/RPM reading, Console displays "Pedal" error
code
Console shuts off (enters sleep mode) while in use
Console Display
HR cable connection at Console
HR cable box connection (recumbent only)
Sensor grip
Dry or calloused hands
Handlebars (recumbent only)
Console (upright only)
Check data cable integrity
Check data cable connections/orientation
Console Electronics
Check data cable integrity
Check data cable connections/orientation
Check magnet position (requires shroud removal)
Check RPM Sensor (requires shroud removal)
Check data cable integrity
Check data cable connections/orientation
Reset Machine (if equipped with reset button)
If bike has batteries, check Battery Level icon on
console or check batteries.
Check magnet position (requires shroud removal)
Check RPM Sensor
14 14 14
If Console only has partial display and all connections
are fine, replace the Console.
If the above steps do not resolve the problem, contact
Customer Care for further assistance.
Make sure cable is connected securely to Console.
Make sure cables from handlebars and cable to
Console are secure and undamaged. Some models may
require the seat back be raised to access cable box.
Make sure hands are centered on HR sensors. Hands
must be kept still with relatively equal pressure
applied to each side.
Sensors may have difficulty with dried out or calloused
hands. A conductive electrode cream such as
SIGNACREME® or Buh-Bump™ can help make better
conduct. These are available on the web or at medical
or some larger fitness stores.
If tests reveal no other issues, Handlebars should be
replaced.
If tests reveal no other issues, Console should be
replaced.
All wires in cable should be intact. If any are cut or
crimped, replace cable.
Insure cable is connected securely and oriented
properly. Small latch on connector should line up and
snap into place.
If tests reveal no other issues, Console should be
replaced.
All wires in cable should be intact. If any are cut or
crimped, replace cable.
Insure cable is connected securely and oriented
properly. Small latch on connector should line up and
snap into place.
Magnet should be in place on flywheel. If no magnet
is present, replace the flywheel or the entire base unit
(if unable to replace flywheel).
RPM sensor should be aligned with magnet and
connected to data cable. Realign sensor if necessary.
Replace if there is any damage to the sensor or the
connecting wire.
All wires in the cable should be intact. If any are cut
or crimped, replace cable.
Insure cable is connected securely and oriented
properly. Small latch on connector should line up and
snap into place.
Unplug unit from electrical outlet for 3 minutes.
Reconnect to outlet. After the Console powers up,
press "reset".
If the battery level shows low or no power, replace
the batteries.
Magnet should be in place on flywheel. If no magnet
is present, replace flywheel or entire base unit.
Contact Customer Care for further assistance.
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