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SYMPTOM
TROUBLE-
SHOOTING
The door will not open and
no red LED lights up.
The door opens and closes
constantly.
The sensor will not unlock
when access code is
entered.
The sensor does not
respond to the remote
control.
COMPANY
CONTACT
75.5268.01 20070111
PROBABLE CAUSE
The sensor power is off.
The sensor "sees" the door moving.
When closing the door creates vibrations
picked up by the sensor.
Improper access code being entered.
Batteries in the remote control are weak
or installed improperly.
Remote control is badly pointed.
Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a
problem, please call B.E.A., Inc. If you must wait for the following workday to call B.E.A., leave the door
inoperable until satisfactory repairs can be made. Never sacrifice the safe operation of the automatic door
or gate for an incomplete solution.
The following numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.
West: 1-888-419-2564
South-East: 1-800-407-4545
US and Canada: 1-866-249-7937
CORRECTIVE ACTION
Check the wiring and the power supply.
Increase the tilt angle and/or reduce the sensitivity.
Ensure that the sensor is correctly fixed.
If the rejection mode is set at level 1, set this parameter to
level 2.
Reduce the sensitivity.
Switch to unidirectional mode.
Cut and restore power supply. No access code is required
to unlock during the first minute after powering. Press on
"unlock", then on "lock" and introduce a new access code.
Check the batteries insertion.
Change the batteries.
Point the remote control towards to the sensor.
Mid-West: 1-888-308-8843
North-East: 1-866-836-1863
Canada: 1-866-836-1863
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