Troubleshooting - BEA Eagle 10 User Manual

4

Troubleshooting

SYMPTOMS
The door will not open and no red
LED lights up.
The door opens and closes
constantly.
The door will not close the.
Red LED off.
It rains and the sensor detects for no
apparent reason.
In airlock vestibules, the sensor sees the
opposite door.
In airlock vestibules, the sensor sees the
movement of the door leaves, despite of
an increased immunity.
In metallic environments, the sensor
detects objects outside its detection
field.
The sensor will not unlock when access
code is entered.
5 Accessories
PN: 10ECA
For mounting into the ceiling, use the
ECA embedding accessory.
6 Company Contact
75.5185.04 20070727
PROBABLE CAUSE
The sensor power is off.
The door control is set to level 3.
The sensor "sees" the door moving
When closing the door creates vibrations picked
up by the sensor.
On Off switch at door control in wrong position or is
faulty.
Improper output configuration on the sensor.
The sensor detects the motion of the raindrops.
Batteries in the remote control are weak or installed
improperly.
Remote control improperly pointed.
(sold individually)
PN: 10EMB
Bracket for mounting on the top of the
door header.
Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a
problem, please call BEA, Inc. If you must wait for the following workday to call BEA, leave the door
inoperable until satisfactory repairs can be made. Never sacrifice the safe operation of the automatic door
or gate for an incomplete solution.
The following numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.
West: 1-888-419-2564
South-East: 1-800-407-4545
US and Canada: 1-866-249-7937
CORRECTIVE ACTION
Check the wiring and power supply.
Set door control to automatic mode (level 1).
Increase the tilt angle and/or reduce the sensitivity
and/or increase the immunity.
Ensure the sensor is correctly fixed.
Switch to unidirectional mode.
Increase the immunity.
Reduce the sensitivity.
Check to insure On-Off switch for door is in the ON or
AUTOMATIC position.
Check the output configuration setting on each sensor
connected to the door operator.
Use the ERA accessory.
Switch to unidirectional mode (without MTF) and increase
the immunity.
Increase immunity.
Make sure the antenna for the narrow sensing field is used.
Increase immunity.
Check the batteries insertion.
Change the batteries.
Point the remote control toward the sensor.
PN: 10ERA
Rain protection accessory.
Mid-West: 1-888-308-8843
North-East: 1-866-836-1863
Canada: 1-866-836-1863
Page 8 of 8