Saturn VUE 2008 Owner's Manual page 378

JOBNAME: 1st Edition PAGE: 8 SESS: 1 OUTPUT: Tue Jul 24 09:46:13 2007
To enhance your ownership experience, we and our
participating retailers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled "Warranty
and Owner Assistance Information" furnished with
each new vehicle provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you with
shuttle service to get you to your destination with
378
minimal interruption of your daily schedule. This
includes one-way or round trip shuttle service within
reasonable time and distance parameters of the
retailer's area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer's
shuttle service, the expense must be supported
by original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In
addition, for U.S. customers, should you arrange
transportation through a friend or relative, limited
reimbursement for reasonable fuel expenses may be
available. Claim amounts should reflect actual costs and
be supported by original receipts. See your retailer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
2008 - Saturn VUE Owner Manual (July 23, 2007)