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No Wi-Fi signal. Try one of the following:
Troubleshooting
Move your router closer to the garage to minimize interference from walls and other objects
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Buy a Wi-Fi range extender
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To watch videos on how to install the MyQ Smart Garage Hub, go to videos.
To watch a video, go to youtu.be/_Ow1wVF-7AU.
When I press the test button in the door sensor, why doesn't the red LED blink?
1. Make sure you remove the pull tab from the door sensor.
2. Debris may be present on the battery. Open the door sensor by pressing the button on the bottom and pulling the
front cover off.
3. Slide the battery out to make sure that the pull tab didn't break off under the battery or that there is no residue on
the battery. After you confirm put the battery back in.
4. Close the door sensor and press the test button, if the LED still doesn't come on replace the battery. If the LED
blinks, install the door sensor to the top section of your garage door. The battery is a 3V Lithium battery size
CR2450. Door sensor installation is on
When I attempt to create a MyQ account, why do I get the error message "That username already exists.
Check username or use another username. (201)"?
Your email address was previously used to create a MyQ account. Click Forgot Password on the login screen of the MyQ
App and a temporary password will be emailed to that email address. Once you log in you are ready to go through the
Wireless Setup and Installation on
When I attempt to connect my MyQ Smart Garage Hub to my Wi-Fi network, why don't I get a solid
green LED light?
When attempting to connect to your Wi-Fi network the LED lights on your MyQ Smart Garage Hub will go through a
sequence of LED light flashes before it goes solid green. The LED illumination pattern indicates the type of issue. Check
what the LED lights are doing and follow the steps indicated.
Goes back to flashing blue
• Verify your Wi-Fi password.
Flashing blue and green
• Power cycle your router.
• Check Wi-Fi signal where the MyQ Smart Garage Hub is located
• Check router settings
• Clear the Wi-Fi settings on the MyQ Smart Garage Hub and reconnect to your Wi-Fi network.
To clear the Wi-Fi settings: Press and hold the Settings button on the MyQ Smart Garage Hub until the blue LED blinks
(about 10 seconds) then release. Then reconnect to Wi-Fi.
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