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To reduce the risk of SEVERE INJURY to persons:
This product can expose you to chemicals including lead, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
Read instructions thoroughly BEFORE beginning.
If using this product with residential door openers, this product must be used only with door openers manufactured after 1993 that utilize photoelectric sensors. The photoelectric sensors are always located on or near the bottom of the door track.
Before you start, you MUST have...
MyQ Smart Garage Hub
Door Sensor
Mounting bracket
Power Adapter
Fastening Strips for Door Sensor
Hardware for Door Sensor (5/32" x 3/4" screws)
Hardware for MyQ Smart Garage Hub (5/32" x 1-1/2" screws)
Warning Label (not shown)
Tools Needed: Drill, 5/32" Drill Bit, Screwdriver, Ladder
Make sure your mobile phone is connected to your Wi-Fi network. Hold the mobile phone near where you plan to install the MyQ Smart Garage Hub.
If you see:
Wi-Fi signal is strong. You're all set! Proceed to next step.
Wi-Fi signal is weak. The MyQ Smart Garage Hub may not connect to your Wi-Fi network. If it doesn't connect, try one of the options below.
No Wi-Fi signal. Try one of the following options:
To watch a video on How to test your Wi-Fi Signal Strength before setting up your MyQ® product, go to youtu.be/_Ow1wVF-7AU
Door sensor MUST be installed to read "myQ" lettering right-side up.
If you already have the MyQ App, verify you have the latest version. To confirm you have the latest version of the app, go to the Google Play™ and search for the Chamberlain MyQ App. If you see Update, tap Update.
Congratulations! Registration of your account is now complete.
Find a convenient location and plug in the MyQ Smart Garage Hub. Wait for the blue LED to blink.
If blue LED is not blinking:
Unplug and plug back in.
If the blue LED still does not blink, reset to factory default:
Resetting the MyQ Smart Garage Hub to factory default erases the Wi-Fi settings, erases door sensors, and removes the MyQ Smart Garage Hub from the currently paired MyQ account.
Enter the email and password you used to register your account and tap Login.
TIP: Select Remember Me if you want the MyQ App to remember your email address and password. You can change the security settings within the MyQ App by tapping the menu bar in top-left corner and then your name on bottom-left to access settings.
In the MyQ App:
Now that your MyQ Smart Garage Hub is connected to your home Wi-Fi network, the next steps will guide you through the process of pairing your garage door opener to your MyQ Smart Garage hub.
TIP: A device is any MyQ accessory that can be paired with your MyQ Smart Garage hub for monitoring and control. This includes MyQ Lighting accessories and an add-on door sensor that expands your MyQ functionality to a second garage door.
The following steps are to add a garage door opener.
ALWAYS keep garage door in sight and away from people and objects until completely closed. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.
To open and close your garage door from the MyQ App, tap the garage door icon from the Devices screen then Tap OPEN DOOR or CLOSE DOOR. This screen also displays the length of time since your garage door opened or closed.
To change the Devices screen view, tap the toggle icon next to the +.
When closing your garage door from the MyQ App, your MyQ Smart Garage Hub will beep and the MyQ Smart Garage Hub light will flash as a safety alert. Caution should be taken around the moving door.
In the Devices screen, you can see up to four devices.
NOTES:
Your new MyQ Smart Garage Hub was designed to deliver peace of mind by allowing you to always know the status of your garage door and by providing control of your garage door from anywhere.
The following MyQ functionality allows you to get the most out of your new system:
ALERTS
Alerts can send you a push notification and/or email when a MyQ device changes state (garage door opens, remote light turns on, etc.)
SCHEDULES
Schedules program your device to activate at specified days and times and can also be programmed to send push notifications and email to your phone.
PARTNERS
MyQ integrates with a number of other technologies to link with your existing Smart Home products. For the most up to date list of MyQ partners, please visit www.chamberlain.com/myqpartners
You can view more devices by scrolling through the view types in the top right corner.
See all available features by tapping the Menu button.
To prevent possible SERIOUS INJURY or DEATH:
TIP: Test your door sensor every 6 months or if the MyQ system is not working as expected.
Dispose of batteries properly. Replace ONLY with 3V CR2450 coin batteries.
To watch videos on how to install the MyQ Smart Garage Hub, go to videos.
When I press the test button in the door sensor, why doesn't the red LED blink?
When I attempt to create a MyQ account, why do I get the error message "That username already exists. Check username or use another username. (201)"?
Your email address was previously used to create a MyQ account. Click Forgot Password on the login screen of the MyQ App and a temporary password will be emailed to that email address. Once you log in you are ready to go through the Wireless Setup and Installation.
When I attempt to connect my MyQ Smart Garage Hub to my Wi-Fi network, why don't I get a solid green LED light?
When attempting to connect to your Wi-Fi network the LED lights on your MyQ Smart Garage Hub will go through a sequence of LED light flashes before it goes solid green. The LED illumination pattern indicates the type of issue. Check what the LED lights are doing and follow the steps indicated.
Goes back to flashing blue
Flashing blue and green
To clear the Wi-Fi settings: Press and hold the Settings button on the MyQ Smart Garage Hub until the blue LED blinks (about 10 seconds) then release. Then reconnect to Wi-Fi.
When attempting to pair my garage door opener to the MyQ Smart Garage Hub, why doesn't the door move?
When you are not able to pair your garage door opener and MyQ Smart Garage Hub there are a couple things to check for. You need to confirm that you are adding a compatible garage door opener and that the door sensor is working properly.
Once you have confirmed that your garage door opener is compatible (see Appendix for compatible garage door openers), test your door sensor.
Door sensor test: Press the test button on the door sensor. The MyQ Smart Garage Hub should beep and the red LED on the door sensor should blink. If it doesn't, replace the battery. If it does, follow the steps to test for low battery.
To test for a low battery: Press and release the test button on the door sensor, the MyQ Smart Garage Hub should beep. Wait 5-10 seconds, then repeat five more times. (Press, beep and wait...repeat). The MyQ Smart Garage Hub should beep with each press. (If you don't wait 5 seconds you may not hear a beep.) If you don't hear a beep with each press, replace the battery. The battery is a 3V Lithium battery size CR2450.
Now that your door sensor is working, log back in the MyQ App to pair your garage door opener to the MyQ Smart Garage Hub.
Error messages and how to resolve
When I attempt to log into my account, I get the error The user is locked out. (207), how do I unlock my account? An account gets locked out when you have entered your password incorrectly too many times. Follow these steps to resolve.
When I attempt to add my serial number to my account, I get the error That device is on another user's account. Unable to add (310), how do I resolve this issue?
This error means that the MyQ Smart Garage Hub has been added to another MyQ account. To resolve this issue, you need to perform a factory default on the MyQ Smart Garage Hub (see below).
Factory Default
Setting the MyQ Smart Garage Hub back to factory default erases the Wi-Fi settings, erases door sensors, and removes the MyQ Smart Garage Hub from the MyQ account.
MyQ Remote Lamp Control
Monitor and control this plug-in lamp switch with the MyQApp.
MyQ Interior/Exterior Light Switch
Monitor and control this wall light switch with the MyQ App.
MyQ Smart Garage Hub Add-on Door Sensor
Monitor and control this door sensor with the MyQ App. The MyQ Smart Garage Hub supports a second sensor that can be installed on a second garage
Door Sensor
Unless specified, the MyQ Smart Garage Hub is compatible with the following brands of garage door openers manufactured after 1993 that utilize safety sensors.
For compatible Genie garage door openers, see Compatible Garage Door Openers.
Need Help?
Go to: www.chamberlain.com/MyQSupport
One Year Limited Warranty
The Chamberlain Group, Inc. warrants to the first consumer purchaser of this product that it is free from defect in materials and/or workmanship for a period of 1 year from the date of purchase.
Software Agreement
Use of this product and the software embedded within the product is subject to the copyright notices, terms, and conditions available at: www.mychamberlain.com/agreement
NOTICE: This device complies with Part 15 of the FCC rules and Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This device must be installed to ensure a minimum 20 cm (8 in.) distance is maintained between users/bystanders and device.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and Industry Canada ICES standard. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Chamberlain, the Chamberlain logo, LiftMaster, MyQ® and the MyQ® logo are registered trademarks of The Chamberlain Group, Inc. Patents and patents pending. Android and Google are trademarks of Google Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc. Wi-Fi® is a registered trademark of Wi-Fi Alliance. Genie is a trademark of Overhead Door Corporation. Overhead Door is a trademark of Overhead Door Corporation. Linear is a trademark of Linear Corporation. Master Mechanic is a trademark of TruServ. Sears is a trademark of Sears & Roebuck. Stanley is a trademark of The Stanley Works. Wayne Dalton is a trademark of Wayne Dalton Corporation. Do It is a trademark of Do It Best Corporation. All other trademarks are the property of their respective owners.
©2018 The Chamberlain Group, Inc.
All Rights Reserved.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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