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LiftMaster MyQ Smart Garage Hub - Troubleshooting Guide
This guide includes troubleshooting steps for situations that may occur with the LiftMaster MyQ 821LM, 821LMB, or
MyQ-G0301.
LED indicators
When troubleshooting, take note of the various LEDs on the LiftMaster MyQ Smart Garage Hub.
LED color and state
https://answers.alarm.com/ADC/Partner/Installation_and_Troubleshooting/Garage/LiftMaster_MyQ_Smart_Garage_Hub/LiftM...
MyQ Smart Garage Hub status
Wi-Fi needs to be set up
No router communication
Wi-Fi setup active
Communicating with router
Programming mode
Wi-Fi connected
Updated: Sat, 05 Sep 2020 16:31:10 GMT
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Summary of Contents for Chamberlain MyQ 821LM
- Page 1 LiftMaster MyQ Smart Garage Hub - Troubleshooting Guide This guide includes troubleshooting steps for situations that may occur with the LiftMaster MyQ 821LM, 821LMB, or MyQ-G0301. LED indicators When troubleshooting, take note of the various LEDs on the LiftMaster MyQ Smart Garage Hub.
- Page 2 The door sensor unable to program into the Wi-Fi Hub • Press the Test button on the door sensor. The Yellow LED on the door sensor blinks. If the door sensor is connected to the Wi-Fi Hub, the Wi-Fi Hub beeps once or twice to indicate the slot number the sensor is associated with .
- Page 3 ◦ To test if the Wi-Fi Hub should work, take a smartphone into the garage and turn on Wi-Fi to verify Wi-Fi signal is sufficient. ▪ MyQ® Garage performance is best if the smartphone shows two or more bars, however, the MyQ® Garage should perform properly with one bar as well.
- Page 4 iOS device's Bluetooth menu, and press the arrow next to MyQ-XYZ to pull up the advanced options. From this page, choose to Forget the device. Once this has been done, it is possible to re-pair the Gateway with the device, and the Wi- Fi settings are able to be shared again.
- Page 5 the tilt sensor was correctly enrolled to the Smart Garage Hub. 3. Verify that when the garage door opener was enrolled to the Smart Garage Hub, the door moved on its own. If it did not, the tilt sensor may have reported opening or closing unrelated to the Smart Garage Hub, causing the Smart Garage Hub to set the incorrect frequency for the garage door.
- Page 6 5. Press and release the Button. The Yellow and Green LEDs blink. 6. Press and release the Learn button on the garage door opener. 7. Depending on which slot the garage door opener is being programmed into, press and release the [1] or [2] button until the garage door opener clicks.
- Page 7 memory for that slot is clear. Release the button once the yellow LED turns off. 2. Power off the motor that is not being enrolled, and go through the enrollment process for one of the garage door motors. 3. Once the first motor is enrolled, power off that motor and power on the other motor. 4.
- Page 8 If the door sensor needs to be replaced or relearned: 1. Remove the garage door device using the Dealer Website or MobileTech app. The LiftMaster Wi-Fi Hub does not need to be removed. For more information about removing the garage door device, see How do I delete a LiftMaster MyQ device from a customer account?.