Web Management; Smdr; Cti - Samsung OfficeServ 7100 series System Description

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2.6.5 WEB Management

The Web management is the software for the installation/maintenance of OfficeServ 7100.
The functions for controlling the system database are implemented in the form of menus in
the Web management; thus, the WEB management is convenient to use when the system
data are displayed or changed.

2.6.6 SMDR

The Station Message Detail Recording (SMDR) manages entire calling data such as calls
between station subscribers connected with OfficeServ 7100 as well as local/long
distance/international calls. OfficeServ 7100 provides calling data. Connect the SMDR
printer or SMDR computer with OfficeServ 7100 to use the SMDR data provided by
OfficeServ 7100 system.
The SMDR printer can display call history received from OfficeServ 7100, however
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does not display data other than the call history (i.e., toll data).
The SMDR computer displays call history received from OfficeServ 7100 and calculates
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toll using the SMDR software based on the call history. Accordingly, the SMDR
computer allows the users to use data more efficiently than the SMDR printer.

2.6.7 CTI

The Computer Telephony Integration (CTI) is the integrated system of computer and
telephony. That is, the CTI interworks computers with PBXs so that the computers make
use of the PBXs as computer resources and the PBXs share the computer resources.
The CTI provides the operator with convenience and reduced costs and the customers with
enhanced services and reduced call processing time.
Particularly, the CTI call center system configures data on the customers into databases.
Based on the databases, the call center can consult with the customers one to one.
The CTI integrates communication, computers, and database based on phones as a basic
medium to allow the users to perform marketing using computers such as customer-focused
telemarketing.
OfficeServ 7100 supports the standard Telephony Application Programming Interface (TAPI),
which is implemented in a client/server environment and controls third party calls.
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