Copying Problems - Samsung SCX-6322DN User Manual

Condition
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. See
page 5.3.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts Check for leaking toner. Clean the inside of
are dirty the machine. Contact a service
representative.
Black pages • The drum cartridge may not be installed
properly. Remove the cartridge and reinsert
it.
• The drum cartridge may be defective and
need replacing. Remove the drum cartridge
and install a new one. See page 13.4.
• The machine may require repair. Contact a
service representative.
Loose toner • Clean the inside of the machine. Contact a
service representative.
• Check the paper type and quality. See
page 5.3.
• Remove the drum and toner cartridge and
then, install a new one. See page 13.4.
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. See page 5.3.
Suggested solutions Condition
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The drum and toner cartridge may be
• The drum and toner cartridge may be
• If the problem persists, the machine may
Curl If the printed paper is curled or paper does not
feed into the machine:
• Turn over the stack of paper in the tray. Also
An unknown image You printer is probably being used at an
repetitively appears altitude of 2,500 m(8,200 ft)or above. The high
on a next few altitude may affect the print quality such as
sheets or loose loose toner or light imaging. You can set this
toner, light print, or option through Printer Settings Utility or
contamination Printer Tab in printer driver's properties. Refer
occurs. to the Software Section for detail.

Copying problems

Condition
Copies are too light Use Darkness to darken or lighten the
or too dark. background of the copies.
Smears, lines, • If defects are on the original, press
marks, or spots
appears on copies.
• If no defects are on the original, clean the
Copy image is • Ensure that the original is face down on the
skewed.
• Check that the copy paper is loaded
Blank copies print Ensure that the original is face down on the
out. scanner glass or face up in the ADF.
14.15
<Troubleshooting>
Suggested solutions
installed improperly. Remove the cartridge
and reinsert it.
defective. Remove the toner cartridge and
install a new one. See page 13.4.
require repair. Contact a service
representative.
try rotating the paper 180° in the tray.
Suggested solutions
Darkness to lighten the background of your
copies.
scan unit. See page 13.2.
scanner glass or face up in the ADF.
correctly.