Troubleshooting - Arcam SA10 Handbook

Troubleshooting

Problem Check the following
No sound The SA10/SA20 amplifier is correctly plugged in and switched on
Your audio source is correctly connected, the correct input is selected
and it is not muted
The SA10/SA20 is not in protection mode, as described below
Sound cuts-out unexpectedly The SA10/SA20 may enter a protection mode, depending on the fault
being detected. The front panel LED will indicate the fault type, according
to the list below
FLASHING BLUE: The internal temperature of the unit reached an
unsafe level. Allow the SA10/SA20 to cool off
FLASHING RED: The SA10/SA20 amplifier detected a speaker short
circuit. Should this happen, please inspect all the speaker cables to
make sure none of them are shorted together. This fault is very common
when bare wires are being used to make speaker connections
FLASHING ORANGE: The amplifier detected a DC offset.
Following any of the faults described above, the amplifier will turn itself
off and power to the speakers will be removed. To continue using the
SA10/SA20, the fault must be removed and the unit must be turned OFF
then back ON
The unit responds erratically or not at There are fresh batteries in the remote control
all to the remote control
The front panel window is visible and you are pointing the remote
control towards it
The display hasn't been turned off. Press the DISP button on the
The front panel display is blank
remote control. See "Display" on page EN-10
Hum on the analogue input All cables are making a good connection. If necessary withdraw the
cable from the connector and plug it fully in again (turn the power off
before doing this)
The connections inside the source cable connector are not broken or
badly soldered
If the hum originates only when one particular source component is
connected, that an aerial cable, or dish connection to this source is
ground isolated. Contact your installation contractor
Can not connect to a wired network The Ethernet cable you are using is correctly connected between the
SA10/SA20 and the network hardware
The network is set up for fixed IP addressing and you have the
SA10/SA20 set to use DHCP On.
The network is set up for DHCP and you have the SA10/SA20 set to
use fixed IP addressing. See "Network Connection" on page EN-9 and
"Network Settings" on page EN-14
EN-15
EN