For Assistance; Troubleshooting - Zte Warp Connect User Manual

For Assistance

The following topics address areas of support for your device, including troubleshooting,
specifications, account information, and customer service contact information.

Troubleshooting

Check the questions and answers below for troubleshooting solutions for common hotspot issues.
Check Here First
Question: Unable to connect via Wi-Fi (WLAN)
Answer 1: Check whether the hotspot is properly connected to the computer or other external
device.
Answer 2: If a WPS (Wi-Fi Protected Setup) connection fails, see the Wi-Fi device user guide. If
you're still unable to connect, set up the hotspot Wi-Fi connection manually.
Answer 3: To connect a WPS Pin-specified Wi-Fi device, check whether the correct PIN has
been used.
Answer 4: If OPEN WEP is the security method being used, check whether the correct WEP
key is entered. If the WEP key is unknown, reset the WEP key and reconnect the device.
Answer 5: Check whether the correct WPA key is set. If the WPA key is unknown, to reset the
hotspot or see the WLAN Initialization Sticker to reset the WPA key, and then reconnect the
device. WPA/WPA2 security may not be supported depending on the Wi-Fi device. See the Wi-
Fi device user guide for information.
Question: Computer does not recognize the hotspot.
Answer 1: Check whether the hotspot is properly connected to the computer or other external
device.
Answer 2: Remove the hotspot from the PC, restart the PC, and then reconnect the hotspot.
Question: Driver is not automatically installed when the hotspot is connected to the PC (Windows
PC only).
Answer 1: Wait several seconds for installation to begin after the system recognizes any new
hardware. If the installer does not automatically activate even after a period of time, remove the
hotspot from the PC and reconnect it.
Answer 2: Install driver manually.
Question: Internet connection fails.
Answer 1: Make sure that you are within the service area.
Getting Help For Assistance 31