Technical Service - Custom Audio Electronics TG2480H User Manual

11 TECHNICAL SERVICE

In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
XXXXXXXXXXXXXX
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.3)
2
TG2480H printer
PRINTER SETUP
PRINTER TYPE
BOOT LOADER
BCODE
SCODE
HEAD VOLTAGE [V]
HEAD TEMP. [°C]
CUT COUNTER
POWERON COUNTER
PAPER PRINT [cm]
PWM NOTCH AVG.
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release
Rx
FW
- rel 1.00
= TG2480H
= rel.1.00
= <code>
= <code>
= 23.57
= 24
= 0
= 100
= 160
= 50%
3
support@custom.it support@custom.it
Customer Service Department Customer Service Department
Send an e-mail to the Technical Service,
with the data collected
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