Custom Audio Electronics TG2480H User Manual
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Custom Audio Electronics TG2480H User Manual

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  • Page 1 USER MANUAL TG2480H...
  • Page 3 CUSTOM S.p.A. THE CE MARK AFFIXED TO GENERAL SAFETY INFORMATION Your attention is drawn to the following THE PRODUCT CERTIFY Via Berettine 2/B actions that could compromise the char- THAT THE PRODUCT SAT- 43010 Fontevivo (PARMA) - Italy acteristics of the product: ISFIES THE BASIC SAFETY Tel.
  • Page 5 MANUAL For details on the commands, refer to the manual with code. 77200000001100...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 1.1 Document structure .
  • Page 8 6 MAINTENANCE ............. . 55 6.1 Paper jam .

  • Page 9: Introduction

    1 INTRODUCTION 1.1 Document structure This document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 ...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service 1.

  • Page 12: Device Components

    2.2 Device components Standard model 1. Paper width adjustment 13. USB port 2. Paper roll holder pin 14. Status led 3. Near paper end sensor 15. Power supply port 4. Lever for paper stock adjustment 16. Serial port 5. Paper roll holder 17.
  • Page 13 Model with motorized ejector 1. Paper width adjustment 13. Status led 2. Paper roll holder pin 14. Power supply port 3. Near paper end sensor 15. Serial port 4. Lever for paper stock adjustment 16. FEED key 5. Printing head 17.

  • Page 14: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.4 Key functions: power up The following igure shows the functions of device’s keys according to the operating condition. POWER UP PRINT FEED PRINT FEED Hold Hold down down printing printing FONT TEST SETUP report PRINT FEED PRINT FEED Hold Fast down push skip the enter the SETUP MODE SETUP mode PRINT FEED PRINT FEED Hold Fast...

  • Page 16: Key Functions: Standby

    2.5 Key functions: standby The following igure shows the functions of device’s keys according to the operating condition. STANDBY PRINT FEED PRINT FEED Fast Fast push push Printing Advance the paper demo ticket (preset length)

  • Page 17: Status Led Lashes

    2.6 Status led lashes The Status led indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA HEADING OVER TEMPERATURE PAPER END POWER SUPPLY VOLTAGE INCORRECT...

  • Page 19: Installation

    3 INSTALLATION 3.1 Fastening Model with motorized ejector The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a  panel, use three M3 screws. 126.2 113.2 56.6 NOTE: All the dimensions shown in igure are in millimetres.
  • Page 20 Standard model The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a  panel, use three M3 screws. 126.2 113.2 56.6 WARNING: In order to allow the anti-jamming sys- tem to operate properly, the printer must be mounted on a perfectly horizontal plan. 0° NOTE: All the dimensions shown in igure are in millimetres.

  • Page 21: Paper Roll Holder Assembly

    3.2 Paper roll holder assembly The paper roll holder position is adjustable on four different positions: upper position P1, rotated upward P2, rear P3, rotated downward P4. Fix the paper roll holder to the device holes shown in igure according to the desired position by using the two M4x6 ixing  screws supplied.
  • Page 22 ATTENTION: While assembly the paper roll holder check the cable path (near paper end sensor) is correct. Incorrect positions of the cable could cause damage on it.

  • Page 23: Collections

    3.3 Collections The following igure shows the possible connections for the device. 24Vdc Power supply cable (supplied) Power supply serial device USB device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: If RS232 and USB connectors are inserted, communication port is USB.

  • Page 24: Pinout

    3.4 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Female Molex connector Power supply cable series 5557 (n.39-01-3022) Cable Signal color +24V Black USB INTERFACE Female USB type B connector...

  • Page 25: Serial Interface

    SERIAL INTERFACE Female RJ45 connector 1 n.c. 2 GND 3 TX (out) During transmission, takes the value “0” and “1”, depending on data 4 RX (in) During reception, takes the value “0” and “1”, depending on data 5 RTS (out) When “1”, printer is ready to receive data 6 n.c.

  • Page 26: Driver And Sdk

    3.5 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 7 (32/64bit) was saved on your PC, then click OK.

  • Page 27: Operation

    4 OPERATION 4.1 Device opening Lift the ejector group by unhooking the magnets on the bottom side and by rotating the group upwards. Widen the unlocking hook for the cutter group.

  • Page 28: Device Closing

    Rotate upwards the cutter group to lift it. 4.2 Device closing Check the presence of paper scraps and remove them (see par.6.3).
  • Page 29 Widen the unlocking hook and close the cutter group. Lower the ejector group and hook the two magnets to the device chassis.

  • Page 30: Adjusting Paper Width

    4.3 Adjusting paper width The device allows the use of paper roll width from 52mm to 80mm. To adjust the width of the paper roll case, rotate the knob as shown in the following igure. NOTE: Properly set the value of the “Paper Width” parameter during the Setup procedure (see chapter 5).

  • Page 31: Adjusting Paper Stock

    4.4 Adjusting paper stock The device allows the move the position of the near paper end sensor to adjust the amount of paper on the roll under which report the near paper end. Use the lever shown in igure to move the near paper end sensor: move the lever up to increase the paper stock, move  the lever down to decrease the paper stock.

  • Page 32: Switch The Device On

    4.5 Switch the device ON IN DC 24V 2.2A 24Vdc Power supply cable EXTERNAL POWER SUPPLY (OPTIONAL) Connect the power supply cable to an external power supply unit and to the device. Use the type of electrical power supply indicated on the label. 24Vdc The green status led turn on and the device is ready.

  • Page 33: Loading The Paper Roll

    4.6 Loading the paper roll To change the paper proceed as follows. Adjust the paper stock (see previous paragraphs). Inser the paper roll on the pin of the roll holder. Adjust the paper width (see previous paragraphs).
  • Page 34 24Vdc Cavo di alimentazione Accendere il dispositivo (vedere paragrafi precedenti). Inserire la carta nella bocca di ingresso rispettando il verso di rotazione mostrato in figura. ROOM Attendere il caricamento automatico della carta. NOTE: At every change of paper roll, check inside the device and remove any scraps of paper and accumulated dust (see par.6.2).

  • Page 35: Anti-Jamming System

    4.7 Anti-jamming system Standard model The withdrawal of the ticket before the end of printing, may damage the printing mechanism or the paper ripping resulting in probable jam. The device is equipped with an anti-jamming system that starts operating when the user tries to pick up the ticket while printing is still in progress.

  • Page 36: Issuing Ticket

    4.8 Issuing ticket The device allows you to choose between different operating modes for the issuance of printed tickets. The operating modes shown in the following images, depend on the settings of the coniguration parameters and com- mands sent to the device. “EJECT” mode (standard model) Paper input Printing head The device starts the ticket printing. Printing head Paper output The device continues the ticket printing while the portion already printed starts to get out of the cutter.
  • Page 37 Cutter Paper output Ticket presented When printing ends, the device cuts the ticket printed and presents a portion of it on the paper mouth Paper output Ticket withdrew The user withdraw the ticket from the paper mouth.
  • Page 38 “EJECT” mode (model with motorized ejector) Paper input Printing head The device starts the ticket printing. Printing head Ejector rollers Ejector sensor The ticket advances ahead to engage the ejector sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between cutter and ejector while the device continues printing.
  • Page 39 Cutter Ejector rollers When printing ends, the device cuts the ticket printed. Ejector rollers Paper output Ticket ejected The device directly ejects the ticket...
  • Page 40 “PRESENT-EJECT” mode (model with motorized ejector) Paper input Printing head The device starts the ticket printing. Printing head Ejector rollers Ejector sensor The ticket advances ahead to engage the ejector sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between cutter and ejector while the device continues printing.
  • Page 41 Cutter Ejector rollers When printing ends, the device cuts the ticket printed. Ejector rollers Paper output Ticket presented The device presents a portion of the ticket printed on the paper mouth.
  • Page 42 The ticket is waiting on the paper mouth for a preset period of time Ejector rollers Paper output Ticket ejected The device directly ejects the ticket...
  • Page 43 “PRESENT” mode (model with motorized ejector) Paper input Printing head The device starts the ticket printing. Printing head Ejector rollers Ejector sensor The ticket advances ahead to engage the ejector sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between cutter and ejector while the device continues printing.
  • Page 44 Cutter Ejector rollers When printing ends, the device cuts the ticket printed. Ejector rollers Paper output Ticket presented The device presents a portion of the ticket printed on the paper mouth.
  • Page 45 Ejector rollers Paper output Ticket withdrew The user withdraw the ticket from the paper mouth NOTE: For further information, refer to chapter 5 and to the Commands Manual.

  • Page 47: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINT FEED 24Vdc While pressing the FEED key, switch on the device by inserting the power supply cable. TG2480H printer rel 1.00 PRINTER SETUP PRINTER TYPE = TG2480H BOOT LOADER = rel.1.00 BCODE = <code>...

  • Page 48: Setup Report

    5.2 Setup report The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. PRINTER NAME and TG2480H printer rel 1.00 FIRMWARE RELEASE PRINTER SETUP PRINTER TYPE = TG2480H BOOT LOADER = rel.1.00 BCODE = <code> SCODE = <code> HEAD VOLTAGE [V] = 23.57...

  • Page 49: Printer Status

    5.3 Printer status The printer operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model BOOT LOADER boot loader release release of the BCODE irmware module BCODE release of the SCODE irmware module SCODE HEAD VOLTAGE voltage of the head HEAD TEMP temperature of the head CUT COUNTER number of cuts made...

  • Page 50: Printer Parameters

    5.4 Printer parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. BAUD RATE Communication speed of the serial interface: 115200 19200 2400...
  • Page 51 Numerical address code for the univocal identiication of the USB device (in case of more USB ADDRESS N than a USB device connected with the same PC): Printing mode: PRINT MODE = enables printing in normal writing way Normal Reverse = enables printing rotated 180 degrees CODE TABLE [num] Characters table (character code).
  • Page 52 NOTCH THRESHOLD Threshold value for the recognition of the presence of notch by the notch sensor: 0.75V 1.50V 2.25V 1.00V 1.75V 2.75V 1.25V 2.00V 2.50V NOTE: If the “Notch Alignment” parameter is disabled, the “Notch Threshold” parameter is not printed. “Notch Distance”...

  • Page 53: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 55: Maintenance

    6 MAINTENANCE 6.1 Paper jam Standard model Lift the inspection door. Remove any scraps of paper from the front side of the device.
  • Page 56 Open the device (see previous paragraphs). Lift the unlocking lever for the rubber roller and remove any scraps of paper from the printing mechanism. Rotate clockwise the rubber roller to eject the paper from the rear side of the device.
  • Page 57 Model with motorized ejector Open the device (see previous paragraphs). Lift the unlocking lever for the rubber roller and remove any scraps of paper from the printing mechanism. Rotate clockwise the rubber roller to eject the paper from the rear side of the device.

  • Page 58: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Cutter...

  • Page 59: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see the instructions below Rollers Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device (see previous paragraphs). open the device (see previous paragraphs). ISOPROPYL ALCOHOL Remove any scraps of paper and the Clean the printing roller by using accumulated paper dust on the rubber roller and in...
  • Page 60 Cutter Case Disconnect the power supply cable and Disconnect the power supply cable open the device (see previous paragraphs). (see previous paragraphs). ISOPROPYL ALCOHOL Remove any scraps of paper and the To clean the device, accumulated paper dust on the input use compressed air or a soft cloth and the output of cutter.
  • Page 61 Ejector (standard model) Ejector (model with motorized ejector) Disconnect the power supply cable and Disconnect the power supply cable and lift the inspection door (see previous paragraphs). lift the ejector group (see previous paragraphs). Remove any scraps of paper and the Remove any scraps of paper and the accumulated paper dust under the inspection door accumulated paper dust on the input...
  • Page 62 Sensors (standard model) Disconnect the power supply cable and open the inspection door (see previous paragraphs). Clean the near paper end sensor by using compressed air. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the anti-jamming sensor by using compressed air.

  • Page 63: Upgrade Irmware

    NOTES: The latest irmware of the device is available in the down- load area of the web site www.custom.biz C:\TG2480H.PSW Install on the PC used for printer upgrading the UPG- CEPRN software available in the download area of the web site www.custom.biz. Update via serial interface Proceed as follows: 10.
  • Page 64 Update via USB interface 9. Select item USB and then select the USB device among those proposed (e.g. TG2480H): ATTENTION: Only during the irmware update, the connection between  PC and device must be direct, without the use of HUB Custom TG2480H device. Only during the irmware update, do not connect or dis- connect other USB devices.

  • Page 65: Specification

    7 SPECIFICATION 7.1 Hardware speciications GENERAL Sensors Paper presence in input, head temperature, paper jam, standard model ticket withdrawal, external near paper end (on paper roll holder) Paper presence in input, paper presence in output, model with motorized ejector head temperature, external near paper end (on paper roll holder) MTBF 171 735 h Noise level (standard model)
  • Page 66 Printing mode Normal, 180° Printing format Height/width from 1 to 4, bold, reverse, underlined, italic Character fonts standard model PC437, PC850, PC860, PC863, PC865, PC858, PC866, VISCII, U.D.P. model with sempliied chinese font PC437, PC850, PC860, PC863, PC865, PC858, GB2312 model with extended chinese font PC437, PC850, PC860, PC863, PC865, PC858, GB18030 UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR,...
  • Page 67 Estimated life 1 000 000 cutter number DEVICE ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (optional external power supply) Medium consumption 2.2 A Typical consumption 0.8 A Stand-by consumption 0.05 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL) Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz...

  • Page 68: Character Speciications

    7.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / sec 1540 1980 2773 Lines / sec Characters (L x H mm)-Normal 2.2 x 3 1.7 x 3 1.2 x 3 NOTE: Theoretical values. 7.3 Device dimensions Length standard model...
  • Page 69 Standard model 40.2 171.5 143.3 34.1 65.5...
  • Page 70 Model with motorized ejector 45,3 1,8 exit ticket 171.5 143.3 34.1 65.5...

  • Page 71: Power Supply Dimensions Cod.963Ge020000003 (Optional)

    7.4 Power supply dimensions cod.963GE020000003 (optional) Length 127 mm Height 35,5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres AC INLET +24V DC OUTPUT WIRE...

  • Page 72: Paper Speciication

    7.5 Paper speciication The following image shows an example of black mark placement on the non-thermal side of paper. 10,5 PAPER WIDTH = 80 NOTE: All the dimensions shown in following igures are in millimetres.

  • Page 73: Character Sets

    7.6 Character sets The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be accessed through programming or control characters. Each of these fonts offers the following code tables: PC437, PC850, PC860, PC863, PC865, PC858, PC866, VISCII, U.D.P. PC437 CODE TABLE (Usa, Standard Europe) “...
  • Page 74 PC850 CODE TABLE (Multilingual) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 75 PC860 CODE TABLE (Portuguese) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 76 PC863 CODE TABLE (Canadian, French) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 77 PC865 CODE TABLE (Nordic) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 78 PC858 CODE TABLE (Euro symbol) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 79 PC866 CODE TABLE (Cyrillic) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 80 VISCII CODE TABLE (Vietnamense standard code) Ẳ Ẵ Ẫ NUL SOH ETX EOT BEL BS Char 0000 0001 0002 0003 0004 0005 0006 0007 0008 0009 000A 000B 000C 000D 000E 000F Ỷ Ỹ Ỵ DLE DC1 DC2 DC3 NAK SYN ETB CAN SUB ESC Char 0010...

  • Page 81: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000406 THERMAL PAPER ROLL width = 80mm Ø external = 90mm Ø core = 25mm...

  • Page 83: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000003 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY (see the paragraph 9.1) 26500000000356 USB CABLE TYPE A-B Length = 1.8 m 26500000000311 SERIAL CABLE RJ-DB9F Length = 1.5 m...

  • Page 84: Adapter Cable For Power Supply

    9.1 Adapter cable for power supply For the device is available an adapter cable (cod. 26900000000005) supplied as an accessory, for connecting the device to the external power supply unit (cod. 963GE020000003 - optional). Assembly instructions Connect the adapter cable to the power supply unit as follows: 24Vdc...

  • Page 85: Alignment

    10 ALIGNMENT The device is provided with a sensor for the use of alignment notch in order to handle rolls of tickets with pre-printed ields  and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light re- lected to it. The presence of the notch is therefore detected by the amount of light that returns to the sensor, considering  that the light is relected by the white paper and absorbed by the black mark.  To ensure the correct alignment, you must enable the “Notch Alignment” parameter during the Setup procedure (see chapter 5). The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.

  • Page 86: Calibration

    10.1 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “Notch Alignment” parameter is set to a value other than “Disabled”...
  • Page 87 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two notches, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Notch Threshold” parameter is located about halfway between the peak value and the maximum value of the “noise”.

  • Page 88: Alignment Parameters

    10.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the notch alignment. The distance between the notch edge and the alignment point is deined as “Notch Distance”. Referring to the front of the notch, the value of “Notch Distance” varies from 0mm minimum and 12.9mm maximum. If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the notch. Alignment Alignment point...
  • Page 89 The following igure shows a section of the device with the paper path and the distances between the alignment sensor,  the printing head and the cutter (cutting line), where A = distance between the alignment sensor and the printing line = 12 mm B = distance between the printing line and the cutting line = 12.5mm ESC/POS™ emulation To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Dis- tance”...

  • Page 90: Printing Area

    10.3 Printing area In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-notch distance. The following igure shows an example of tickets with “Notch Distance” set to 0: Cutting Printing...

  • Page 91: Technical Service

    Write down the data printed on the product label (see paragraph 2.3) Customer Service Department Customer Service Department Send an e-mail to the Technical Service, with the data collected TG2480H printer rel 1.00 PRINTER SETUP PRINTER TYPE = TG2480H BOOT LOADER = rel.1.00...
  • Page 92 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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