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In this chapter, you will learn how to troubleshoot and resolve common installation problems.
This chapter includes:
Common Problems
The following table outlines the most common installation issues and instructions for resolution.
What's the Problem?
Nothing happens when
This indicates that there is no
I power up the modem.
power being supplied to the
modem.
The modem has power
-
but the LED light is
not blinking green.
-
The modem doesn't
This could indicate a number
appear to be
of things (see How to
communicating.
Resolve column to eliminate
the possibilities).
www.telusmobility.com
Common Problems
Diagnostic Port
HyperTerminal Setup
Diagnostic Menu
Unsolicited Firmware Updates
What it means:
You may not be within
coverage area.
Signal strength may be
weak.
TROUBLESHOOTING
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How to Resolve:
There are several things that could be wrong. Go through
this list and eliminate all the possible problems:
•
Is the ignition on?
•
Is the ignition bypass plug inserted into the
IGNITION connector on the modem (for building
installations)?
•
Check the power supply and make sure that
everything is connected properly.
•
Is the battery voltage at least 12 volt?
•
Check the cables and wiring.
•
Antenna may be loose. Check to make sure the
antenna is properly connected.
•
Reposition antenna.
•
Is data cable plugged into the diagnostic port?
•
Is data cable connected properly to the mobile device
or computer?
•
Check the RSSI
•
Check coverage:
•
Move to another location to see if coverage is not
affected.
•
Verify that your account has been activated. Contact
your technology administrator or designated field
care representative.
iR1200 Modem
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