Canon imagerunner advance C5255 Service Manual page 83

Canon
The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures. The
flat-rate credit is a percentage of your eligible machine purchases, drums,
and accessories. Flat-rate credits are posted monthly in the CNA (Canon
Network Access) section of Canon USA's ISG Central Web Site. Refer to
the Online Limited Warranty Credit Inquiry
Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed on
the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.
To request a part reimbursement credit, complete the e-Tag warranty
claim form in the Warranty section of the
Refer to the
instructions.
Additional information on the Flat-Rate Program is located on the Canon
USA's
Figure 7 – e-Support: Flat-Rate Program
imageRUNNER ADVANCE C5200 Series Service Guide
Revision 3
e-Tag section of this Service Guide for further details and
e-Support Center Web
imageRUNNER ADVANCE C5200 Series Service Guide
section for more information.
e-Support Center Web
Site, as shown in Figure 7.
March 2014
Site.
Page 77