Troubleshoot Ing - Sennheiser PXC550 Instructions Manual

Troubleshooting
46 | PXC 550

Troubleshoot ing

Problem Possible cause
Headphones Battery is empty
cannot be
Battery is completely
switched on
exhausted/worn out
No audio signal Headphones are not
paired with your device
Volume too low
Headphones are
switched off
Headphones Pairing does not work
cannot connect
Smartphone is
switched off
Bluet oot h
deactivated on your
smartphone
Headphones Function of the head-
do not respond phones is faulty
to any button
press
The up/down The length of the swipe
swiping does may not be sufficient
not work to call a command
The LED The battery life is
flashes red3 below 25%.
times every
2 seconds,
instead of
white, when
there is an
incoming call
The LED The connection is not
flashes red 3 established.
times during
connection
The device The Bluetooth switched
cannot off
detect my
headphones
Can't hear the Voice prompt is
operational deactivated from the
voice prompts Sennheiser CapTune
specified in app
this instruction
manual
Possible solut ion
Charge the headphones.
Visit an authorized
Sennheiser service center
for battery replacement.
Check if the headphones
are paired. If necessary,
pair the headphones with
your device again.
Increase the volume.
Switch the headphones on. 22
Check if your smartphone
supports the HFP or HSP
profile.
Bluet oot h
Switch your smartphone
on.
is Activate
Bluet oot h
smartphone.
Clear the pairing settings
from the headphones.
Ensure that the distance
generated by your swipe is
about or more than 8 mm.
Charge the headphones
Ensure that the distance
between the headphones
and the device is less than
3 cm.
Ensure that the Bluetooth
on the headphones and
the device are active.
Switch the Bluetooth on
Activate the voice prompt
option from the Sennheiser
CapTune app
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