Ubee EVW32C Subscriber User Manual page 23

Ubee Interactive
 Power cycle the EVW32C by removing the power adapter from the electrical outlet
and plugging it back in. Wait for the gateway to re-establish communications with
your cable service provider.
 Check General Connectivity Issues:
 If your PC is connected to another hub or gateway, connect the PC directly into an
Ethernet port on the EVW32C.
 If you are using a cable splitter, remove the splitter and connect the gateway
directly to the cable wall outlet. Wait for it to re-establish communications with the
cable service provider.
 Try a different cable. The Ethernet cable may be damaged.
Ubee EVW32C Advanced Wireless Voice Gateway Subscriber User Manual • March 2017
Troubleshooting the Installation
18