Lenovo Customer Support Center - Lenovo ThinkPad X1 User Manual

Lenovo Customer Support Center

In most cases, you can solve your computer problems by referring to the error message solutions, running
diagnostic apps, or consulting the Lenovo Web site. If you still encounter computer problems after the self-
troubleshoot, contact Lenovo Customer Support Center.
If possible, be near your computer when you make the call.
Before calling Lenovo
Before you contact Lenovo, do the following preparations for a quick service:
• Registering your computer
Register your computer with Lenovo so that you can get prompt support. For more information, see
"Registering your computer" on page 15.
• Installing system updates
Installing the latest drivers or software might resolve the problems. To download the latest drivers or
software, go to
http://www.lenovo.com/support
• Getting the proof of purchase
• Recording the machine type and serial number
• Recording the problem details
– What is the problem? Is it continuous or intermittent?
– Is there an error message? What is the error code, if any?
– What operating system are you using? Which version?
– Which software programs were running at the time of the problem?
– Can the problem be reproduced? If so, how?
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Chapter 7 Troubleshooting
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