Repairs, Upgrades, And Evaluations - Juniper 4VETJ User Manual

Shipping costs to return device to customer
„
JS strives to provide full repair services for our products.
However, in some rare cases (depending on the repair
need), it may not be possible to perform a repair due to an
unforeseen discontinuation or lack of supplied parts from
third-party vendors. Our policy is that we will do what is best
and most beneficial for our customers and company.

Repairs, Upgrades, and Evaluations

!
CAUTION: Do not attempt to repair the 4VetJ yourself. This
action voids the warranty.
We recommend that you have the service department
perform a technical review of the 4VetJ every two years to
help guarantee the safety of the patients (animals).
Information about repairs, upgrades, and evaluations is
located on our website at
Systems-Rugged-Handheld-Computers/support/Repairs/
Repair-Policies-Instructions. You can locate a repair center,
submit a repair order, check repair status, view terms
and conditions, get shipping instructions, and view lead
times. For warranty repairs, make sure you are within the
applicable warranty period.
Before returning a unit, please get permission by submitting
a repair order form on our website at
com/design/junipersys/rma_request.php
for confirmation. An RMA is generated and shipping
instructions are sent to you. You can also contact a repair
center directly. Be prepared to provide the following
information:
4VetJ serial number) printed on the label on the back of
„
the unit)
Name and shipping address of company
„
Best contact method (phone, fax, email, cell/mobile)
„
Clear, highly-detailed description of the repair or
„
upgrade
www.junipersys.com/Juniper-
Appendix B Warranty and Repair Information
www.junipersys.
and waiting
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