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After Sales Services
If you have problems with the terminal
■
Before asking repair, see "Troubleshooting" in this manual to check
the problem (
→
P.122). If the problem still persists, contact "Repairs
(Inquiries/Request)" on the last page (in Japanese only).
■
If repair is required resultingly
Bring the terminal to the DOCOMO-specified repair office. However,
it must be taken during business hours of the repair office. Note that
repair may take some days depending on the problem.
■
If the warranty period expires
We will repair the terminal at the owner's expense.
Parts stock period
■
The functional parts necessary to repair the terminal will be basically
available for a minimum of 4 years after the manufacture is
discontinued.
For details on repair reception, refer to NTT DOCOMO website.
https://www.nttdocomo.co.jp/support/trouble/repair/shop/
compatible/index.html (in Japanese only)
However, depending on the defective portion, repair may not be
possible because of a shortage of repair parts. Contact a DOCOMO-
specified repair office for details.
Precautions
■
･
Never modify the terminal or the accessories.
- Doing so may result in fire, injuries or malfunctions.
- The modified terminal may be repaired only if the owner agrees on
that all the modified parts are restored to the original conditions.
However, repairs may be refused depending on the modifications.
･
The following cases may be considered as modifications.
- Put a seal etc. on the display or key part
- Glued decorations on the terminal using adhesion bond, etc.
- Change the parts such as exterior to other than DOCOMO
standard parts
･
Malfunction and damage due to modifications will be repaired at the
owner's expense, even if the warranty period is still effective.
･
Note that the settings and other information may be reset (cleared)
as a result of malfunction, repair or other handling. In this case,
make the settings again. And a packet communication charge may
be applied depending on setting.
･
After the repair, Wi-Fi MAC address or Bluetooth address may be
changed regardless of the repaired parts.
･
Take care not to let an object that is easily affected by magnetism,
such as a cash card near the terminal because the card may
become unavailable.
･
If the terminal gets wet or moist, immediately turn the power off,
then bring the terminal to a repair office as soon as possible. Note
that repair may not be possible depending on the condition of the
terminal.
Created data and download information
Note that data you created or data you retrieved or downloaded
from sources other than your terminal may be changed or lost
when you change the model or have repairs done to the terminal.
DOCOMO shall have no liability for any change or loss of any
kind. DOCOMO shall not compensate any packet communication
charge incurs by re-downloading data. Under some
circumstances, DOCOMO may replace your terminal with its
equivalent instead of repairing it.
130
Appendix/Index
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