Samsung SGH-i700 Series User Manual page 126

Appendix B: Troubleshooting
• Check that you have set up and are connected to an
Internet service provider.
• Check that your wireless connection to your mobile
service provider is switched on and that the signal is
unobstructed (For more information, see page XX).
• Check Verify with your Internet service provider that your
user name and password are correct.
• Verify with your Internet service provider that the
network you are trying to connect to is available, or try to
connect to it from another PC.
Network connection problems
The following connection problems may occur. Additional
troubleshooting information is available in Connections
Help on the Pocket PC Phone and ActiveSync Help on
the PC.
• Check that your wireless connection to your mobile
service provider is switched on and that the signal is
unobstructed (For more information, see page XX).
• Verify that you have added necessary server information.
Tap Start and then Settings. In the Connections tab,
tap Network Adapters. Most networks use DHCP, so
you should not have to change these settings unless your
network administrator instructs you to do so.
• If Network Connection isn't listed as a connection
method in the ActiveSync dialog box when starting
synchronization, wait a few minutes and try again. Also,
if synchronization does not start right away, the network
is probably busy, and it may take a minute for your
Pocket PC Phone to connect to the network.
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• Verify with your network administrator that your user
name and password are correct.
• Verify with your network administrator that the network
you are trying to connect to is available, or try to connect
to it from another PC.
• You may need to change the device name if you are
trying to connect to a network and cannot because
another Pocket PC Phone with the same name is already
connected. To change the Pocket PC Phone name, tap
Start and then Settings. In the System tab, tap About,
and then the Device ID tab.
Cable and cradle connection problems
The following solutions may help if you encounter
problems when connecting to your PC. Additional
troubleshooting information is available in Connections
Help on the Pocket PC Phone and ActiveSync Help on
the PC.
• Ensure the Pocket PC Phone is turned on.
• Ensure that you do not have any other active
connections. Tap Start and then Today. Tap
at the bottom of the screen and then Disconnect.
• Ensure the cable is securely plugged into the COM port
on the back of your PC. Use the cable that came with the
Pocket PC Phone without any extra cables or extenders
attached.
• Plug the other end of the cable securely into the correct
port on your Pocket PC Phone. If you are using a cradle,
push your Pocket PC Phone securely into the cradle.
Appendix B: Troubleshooting
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