Polycom VVX 500 User Manual page 6

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When the recipient answers, announce the caller then 4) tap Transfer
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The caller and the party you are transferring to will be immediately connected, so it is
recommended that you get into the habit of telling the party you are transferring the call
then hit the button
Blind – To perform a 'blind' transfer – that is, sending the call to another party directly without
any consultation...

Hold the Transfer soft key down for a few seconds and you will be offered a chance to
select the 'Blind' transfer method.

Once 'Blind' is selected, dial the number to which you want to transfer the caller and tap
the Dial icon. The held caller will immediately ring to the party you are transferring to.
Note: Blind transfer sends the calling party's caller id.
Directly to Voicemail – To transfer a caller directly to a voicemail box of a co-worker...

Follow the steps for a consultative (not Blind) transfer – but dial *55 after tapping
Transfer the first time. You will be prompted to enter the 'mailbox id' – that is the
extension – of whose voicemail you want to send the caller. Follow the extension by the
# sign and the caller will be transferred directly to that extension's voice mailbox.
Note: If you press the # key without entering an extension, the caller will drop into the voice mailbox of
the extension you answered the call on. The system will not allow a transfer to an extension that does
not have voicemail turned on. However, if you try to transfer to voicemail of an invalid extension (one that
doesn't exist in your group because you have misdialed, perhaps) the caller will be connected to your
voice portal and not be able to get anywhere and hang up.
Cancel a Transfer – at any time during the process of transferring you may tap the Cancel soft
key and you will resume your call and be directly connected to the caller again.
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Reynwood Communications ● Tinton Falls, NJ 07701
Polycom VVX500
● (800) 747-1703 ● reynwood.com