Polycom VVX 500 Quick Manual

Voice Mail Quick Guide
Access the Voice Mail System
There are several ways to access your voice mailbox:
Tap Messages from Home View, and tap Message Center and follow the prompts.
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From outside, call your telephone number. When your voice mail answers, press the *
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key (the system will ask you for your password).
At the main menu, press 1 to access the voice messaging system. At the voice mail
main menu, you may perform the following functions:
Press 1 to listen to messages.
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Press 2 to change busy greeting.
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Press 3 to change no answer greeting.
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Press 5 to send a new message.
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Press 7 to delete a message.
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Press * to access the Voice Portal main menu.
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Press # to repeat menu options.
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Play Messages
At the main menu, press 1 to access the voice messaging system.
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When in the play messages menu, you may perform the following functions:
Press # to save the message.
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Press 7 to delete the message.
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Press 2 to play or repeat message; skip message envelope.
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Press 4 to play previous message.
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Press 5 to play message envelope.
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Press 6 to play next message.
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Press 8 to initiate call to sender.
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Press 9 to hear additional options.
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Press * to return to the previous menu.
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At any time during the playback of message, you may perform the following functions:
Press 1 to skip backward 3 seconds.
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Press 2 to pause playback.
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Press 3 to skip forward 3 seconds.
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Press 4 to skip to beginning of the message.
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Press 6 to skip to end of the message.
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Greetings
You have the option of recording three different personal greetings or you may keep
the system greeting which will inform a caller that you are "unavailable". Each of
these greetings will play depending on the status of your telephone (no answer, busy or
in extended away mode).
To Record Greetings
At the main menu press 2 to record your Busy greeting, 3 to record your No Answer
greeting or 4 to record your Extended Away greeting.
To Review Your Greetings
When in either the Busy or No Answer Greeting menu, you may do the following:
Press 1 to record your new greeting.
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Press 2 to listen to current greeting.
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Press 3 to revert to system default.
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To Record Your Name
When in the Voice Portal main menu, press 3 to record your name.
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Password
When in the Voice Portal main menu, press 8 to change your Password.
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Forward All Calls to Voice Mail
Tap the Do Not Disturb button on your telephone.
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User Portal Quick Guide
Access the User Portal
Open your web browser and go to: http://voiceadmin.fusionconnect.com
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Once at the main login page, enter your login ID and password provided by Fusion.
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Click Login.
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Profile Menu
Use the User – Profile menu page to manage your personal profile data. Once you've
logged into the system, the User – Profile page appears, which is the user's Home
page. The Profile menu displays menu items used for user profile management (i.e.,
editing your profile, resetting the portal password, and configuring privacy settings).
Here you can also upload an audio file to use as your name for the Auto Attendant and
Voice Mail, and upload voice messaging greetings.
Change Your Password
On the User – Profile menu page, click Passwords.
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Click the button to indicate which password you are changing. To change the
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password that gets you into the web portal click Set web access password. To
change the password for your voice messaging options, click Set voice portal
password.
Type your current password then the new password (twice).
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Click Apply or OK to save your changes.
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Incoming Calls Menu
Use the User – Incoming Calls menu page to manage incoming calls, for example,
call forwarding, screening your calls, block/unblock caller ID, incoming caller display
and, enable Do Not Disturb. Features can be activated or deactivated.
Outgoing Calls Menu
Use the User – Outgoing Calls menu page to manage outgoing calls, for example,
blocking your line ID, programming speed dial codes or uploading personal contacts.
Call Control Menu
Use the User – Call Control menu page to configure or use call control services, for
example, call waiting, flash call functionality, or Broadworks Anywhere. You can
also turn on/off hold music and enable push-to-talk. Features can be activated or
deactivated.
Client Applications Menu
The User – Client Applications menu page displays menu items that users can use
only if such functions have been assigned to them such as Busy Lamp Field, Call
Manager, Call Control, Outlook Integration, etc.
Messaging Menu
Use the User – Messaging menu page to handle voice messaging and apply greetings
previously recorded in the Profile Menu.
Utilities Menu
Use the User – Utilities menu page to display your call logs, consult your Feature
Access Codes, view your corporate or group directory, and verify your intercept user
status.
Your Name / DID: __________________________________________________________
Voice Portal Number: ______________________________________________________
Fusion Anywhere Portal Number: __________________________________________
99.85-FUS-Cloud UC VVX500 QRG-20150128
FUSION | fusionconnect.com | 888.301.1721
© 2015 Fusion. All rights reserved. Specifications subject to change without notice.
CLOUD UC QUICK GUIDE
POLYCOM VVX 500
BUSINESS MEDIA PHONE
PHONE | VOICE MAIL | USER PORTAL
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