Motorola MC9500-K User Manual page 155

Troubleshooting the Magnetic Stripe Reader (Continued)
Table 9-10
Symptom
MC9500-K battery is MC9500-K was
not charging. removed from MSR
or MSR was
unplugged from AC
power too soon.
Battery is faulty.
The MC9500-K is
not fully attached to
the MSR.
During data MC9500-K
communication, no detached from
MSR during
data transmits, or
transmitted data was communications.
incomplete.
Communication
software is not
installed or
configured properly.
Possible Cause
Ensure MSR is receiving power. Ensure MC9500-K is attached
correctly. Confirm main battery is charging under
>
System
six hours.
Verify that other batteries charge properly. If so, replace the faulty
battery.
Detach and re-attach the MSR to the MC9500-K, ensuring it is
firmly connected.
Reattach MC9500-K to MSR and retransmit.
Perform setup as described in the MC9500-K Mobile Computer
Integrator Guide.
Maintenance & Troubleshooting 9 - 13
Action
> . The 4800 mAh battery fully charges in less than
Power
>
Start Settings