Motorola MC9500-K User Manual page 154

9 - 12 MC95XX Series Mobile Computer User Guide
Cables
Troubleshooting the Cables
Table 9-9
Symptom
MC9500-K battery is
not charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Magnetic Stripe Reader
Troubleshooting the Magnetic Stripe Reader
Table 9-10
Symptom
MSR cannot read
card.
Possible Cause
MC9500-K was Connect the power cable correctly. Confirm main battery is
disconnected from charging under
AC power too soon. battery fully charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
No power to cable. Ensure that power is applied to the cable. The Battery Status LED
flashes amber to indicate that the battery is charging.
The MC9500-K is Detach and re-attach the power cable to the MC9500-K, ensuring
not fully attached to it is firmly connected.
power.
Cable was Re-attach the cable and retransmit.
disconnected from
MC9500-K during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the MC9500-K Mobile Computer
software is not Integrator Guide.
installed or
configured properly.
Possible Cause
MSR removed from Reattach MSR to MC9500-K and reswipe the card.
MC9500-K during
card swipe.
Faulty magnetic See the system administrator.
stripe on card.
MSR application is Ensure the MSR application is installed on the MC9500-K.
not installed or Ensure the MSR application is configured correctly.
configured properly.
Action
> > >
Start Settings System
Action
. The 4800 mAh
Power