Table Of Contents - Mitel 6865i User Manual

Phone Configuration and Usage .................................................................... 1
Buttons .................................................................................................. 1
Rebooting the Phone ............................................................................... 2
Cleaning your Screen .............................................................................. 3
Placing a call .......................................................................................... 4
Answering a call .................................................................................... 5
DND ...................................................................................................... 5
Call List & Redial ................................................................................... 5
Directory ................................................................................................ 5
Paging..................................................................................................... 6
Transferring a call ................................................................................... 6
Transferring a call to voicemail ............................................................... 6
Call hold ................................................................................................. 6
Park and retrieve ..................................................................................... 6
Group call pickup.................................................................................... 7
Directed call pickup ................................................................................ 7
Icom (Intercom) ..................................................................................... 7
Monitored Extension .............................................................................. 7
Enhanced Speed Dial .............................................................................. 7
Conferencing (3- way) ............................................................................ 7
Conferencing for More than Three Legs .................................................. 8
Setting Phone Preferences (Options) ....................................................... 8
Handling multiple incoming calls ........................................................... 8
Voicemail
From the Phone........................................................................................ 9
Using Commportal................................................................................... 9
Accessing Voicemail away from your office ............................................ 9
Recording your greetings ......................................................................... 10
Recording your name ............................................................................... 10
Listening to messages .............................................................................. 10
Logging into voicemail as different user................................................... 10
Commportal Web & Desktop Assistant
Login ....................................................................................................... 11
The Dashboard......................................................................................... 12
DND (Do Not Disturb & Screening)......................................................... 13
Messages and calls .................................................................................. 14
Forwarding a voicemail message via email............................................... 15
Voicemail notification.............................................................................. 16
Voicemail box setting .............................................................................. 17
Contacts .................................................................................................. 17
Call forwarding your phone ..................................................................... 19
Follow Me ............................................................................................... 20
Groups ..................................................................................................... 22
ACD Agents ............................................................................................ 23
Desktop Assistant..................................................................................... 24
Remote dialing (Click to Dial).................................................................. 25
Setting your pin and password.................................................................. 25
Phone configuration ................................................................................. 26
Programmable buttons.............................................................................. 27
Enhanced speed dial button example ........................................................ 29
Accession Communicator......................................................................... 29
Voicemail Navigation Map ...................................................................... 30

Table of Contents