Accessing The Service Assistant - IBM Storwize V7000 Maintenance Manual

v Recover a system if it fails.
v Install a software package from the support site or rescue the software from
v Upgrade software on node canisters manually versus performing a standard
v Configure a control enclosure chassis after replacement.
v Change the service IP address that is assigned to Ethernet port 1 for the current
v Install a temporary SSH key if a key is not installed and CLI access is required.
v Restart the services used by the system.
A number of tasks that are performed by the service assistant cause the node
canister to restart. It is not possible to maintain the service assistant connection to
the node canister when it restarts. If the current node canister on which the tasks
are performed is also the node canister that the browser is connected to and you
lose your connection, reconnect and log on to the service assistant again after
running the tasks.

Accessing the service assistant

The service assistant is a web application that helps troubleshoot and resolve
problems on a node canister in a control enclosure.
You must use a supported web browser. Verify that you are using a supported and
an appropriately configured web browser from the following website:
Support for Storwize V7000 website at www.ibm.com/storage/support/storwize/
v7000
To start the application, perform the following steps:
1. Start a supported web browser and point your web browser to
2. Log on to the service assistant using the superuser password.
Perform the service assistant actions on the correct node canister. If you did not
connect to the node canister that you wanted to work on, access the Change Node
panel from the home page to select a different current node.
Commands are run on the current node. The current node might not be the node
canister that you connected to. The current node identification is shown on the left
at the top of the service assistant screen. The identification includes the enclosure
serial number, the slot location, and if it has one, the node name of the current
node.
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Storwize V7000: Troubleshooting, Recovery, and Maintenance Guide
another node.
upgrade procedure.
node canister.
<serviceaddress>/service for the node canister that you want to work on.
For example, if you set a service address of 11.22.33.44 for a node canister,
point your browser to 11.22.33.44/service. If you are unable to connect to the
service assistant, see "Problem: Cannot connect to the service assistant" on page
43.
If you are accessing a new node canister, the default password is passw0rd. If
the node canister is a member of a system or has been a member of a system,
use the password for the superuser password.
If you do not know the current superuser password, reset the password. Go to
"Procedure: Resetting superuser password" on page 47.